Customer Testimonials

Avoid This Dealership at All Costs! **PLEASE READ** If I could give zero stars, I would. My experience with this dealership has been nothing short of a nightmare. At the end of January, I visited this dealership, excited to finance my first brand-new 2025 Mazda CX-90. I arrived around 7 PM and patiently waited over an hour before being paired with Marcus. He was honest and told me my initial request was unrealistic, which I appreciated. Since they were still evaluating my trade-in (a 2016 Nissan Rogue SL), I went to retrieve my keys, assuming the deal wasn’t going to work out. ... Read More

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DealerRater - Apr 4, 2025

Avoid This Dealership at All Costs! **PLEASE READ** If I could give zero stars, I would. My experience with this dealership has been nothing short of a nightmare. At the end of January, I visited this dealership, excited to finance my first brand-new 2025 Mazda CX-90. I arrived around 7 PM and patiently waited over an hour before being paired with Marcus. He was honest and told me my initial request was unrealistic, which I appreciated. Since they were still evaluating my trade-in (a 2016 Nissan Rogue SL), I went to retrieve my keys, assuming the deal wasn’t going to work out. That’s when another salesperson stopped me and insisted, “How do you know I can't get you what you want until I try?” Hesitantly, I handed back my keys and continued waiting—past closing time. Eventually, we got close to the deal I wanted, but I made it VERY clear that I was not interested in leasing. Multiple times, I asked Marcus, "I'm not leasing this, right?" and each time, he assured me, “No.” Even in the finance office, I confirmed again, "This isn’t a lease, right?" Again, I was told “No.” Because it was late, I was rushed through the process and told I could come back Monday to retrieve the rest of my belongings from my old car. When I returned, I was informed that the detailing team had already "cleaned out" my vehicle. Five random items were left in the front seat, and I assumed the rest had been placed in a bag in my trunk. Wrong. I later realized that they had thrown away everything. My garage opener, dash cam, CDs, important documents from my glovebox, my middle console items, my car decor—all gone. My personal belongings were literally trashed. When I confronted them, they basically shrugged and said, "Sorry, nothing we can do." If that wasn’t bad enough, in April 2025, I discovered my temp tags had expired, and my plates were suspended because they failed to cancel the registration on my old vehicle. When I contacted them, they admitted it had “slipped through the cracks.” Now, I have expired tags, a suspended registration, and I’ve been waiting for a callback for hours with no resolution. This dealership is dishonest, careless, and completely unprofessional. They misled me into signing a lease, threw away my personal belongings, and failed to handle my registration properly. If you’re considering buying a car here, DON’T. Learn from my experience and take your business elsewhere.

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My salesman's name was Dylan. He was very nice but nice just doesn't cut it he didn't know very much about the vehicle I asked him what the extra key dangling off of the fob was and he said in case your father don't work you can use the key but he didn't show me how I had to Google it look in the book and figure out that it went inside the fob? I asked if it had Serious XM afraid two or three month trial and he said no so I said okay ... Read More

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DealerRater - Mar 28, 2025

My salesman's name was Dylan. He was very nice but nice just doesn't cut it he didn't know very much about the vehicle I asked him what the extra key dangling off of the fob was and he said in case your father don't work you can use the key but he didn't show me how I had to Google it look in the book and figure out that it went inside the fob? I asked if it had Serious XM afraid two or three month trial and he said no so I said okay then a 6-month trial for free so when I want to try to figure out how to work it I found out that the car was not equipped with Sirius XM which I wasn't told. I would have never bought the vehicle without that because I love music and I don't have anything to listen to except the radio which sucks. Very disappointed no wonder they couldn't sell the vehicle I feel like I should have gotten a couple more thousand off of it since it was a 2024 and it didn't sell I bought it in 2025 March they just want their money and that's it very very disappointed and won't recommend anyone to go there because now when I go to sell the car they probably won't give me what the car is worth and who else is going to buy it it doesn't have Sirius XM!

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Disappointing Experience at Morton Mazda - Overpriced and Unfair Trade-In Practices I recently visited Morton Mazda in search of a used vehicle suitable for my family. The SUV I found initially appeared promising, offering the features and comfort I needed. However, there was a significant discrepancy in the asking price, exceeding the average market value by more than $1,000. I attempted to negotiate a reasonable price adjustment, not expecting a dramatic discount but hoping for more than the mere “It’s already competitively priced” offered. To support my request, I presented the sales representative with five comparable listings, all priced over $2,000 ... Read More

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DealerRater - Mar 19, 2025

Disappointing Experience at Morton Mazda - Overpriced and Unfair Trade-In Practices I recently visited Morton Mazda in search of a used vehicle suitable for my family. The SUV I found initially appeared promising, offering the features and comfort I needed. However, there was a significant discrepancy in the asking price, exceeding the average market value by more than $1,000. I attempted to negotiate a reasonable price adjustment, not expecting a dramatic discount but hoping for more than the mere “It’s already competitively priced” offered. To support my request, I presented the sales representative with five comparable listings, all priced over $2,000 lower. Despite this evidence, he maintained that their vehicle was "competitively priced," which was clearly not the case. In today's market, paying above market value is simply not a sound financial decision. The dealership's valuation of my trade-in was equally disappointing. While I acknowledge my vehicle is not in pristine condition, it is in good working order. Morton Mazda offered me $2,000 less than I anticipated. To verify their offer, I obtained an instant cash offer from the same source they use, receiving $1,500 more than their valuation. When I presented this information, the sales representative simply declined my offer, which was perplexing given that I was the customer. While I understand dealerships need to make a profit, the practices I experienced felt like a blatant attempt to overcharge and undervalue. The staff was courteous, and I have no complaints about their customer service. However, their insistence on "competitive pricing" and "best car" claims seemed to mask a strategy of maximizing profit at the expense of fair dealing. I strongly advise potential buyers to conduct thorough research before purchasing from Morton Mazda. Compare prices, obtain independent valuations, and be prepared to negotiate firmly. While they may be friendly, their pricing practices are questionable. I hope this detailed account helps you make an informed decision.

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On 6 April my wife and I visited Rich Morton's Mazda with the intention of test driving a 2021 Passport. I believe it was priced on the website for $29k but had been listed on the lot for two years. We had found a similar vehicle in Frederick for $24k and we were hopeful that a motivated local seller and a similar price point would result in a sale of this Passport for $25k. We were upfront that we were looking for that price and had the cash to buy today. We test drove the vehicle with our salesman Joshua. With ... Read More

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DealerRater - Jan 25, 2025

On 6 April my wife and I visited Rich Morton's Mazda with the intention of test driving a 2021 Passport. I believe it was priced on the website for $29k but had been listed on the lot for two years. We had found a similar vehicle in Frederick for $24k and we were hopeful that a motivated local seller and a similar price point would result in a sale of this Passport for $25k. We were upfront that we were looking for that price and had the cash to buy today. We test drove the vehicle with our salesman Joshua. With the sale price and our expected price differing so much, he had to confer with his manager. There were many back and forth conversations, but the outcome was an agreement of $25k, out the door, but we would need to finance it. The manager requested that we make payments for 3 months before paying off the vehicle in order for the dealership to get credit for financing. We were told that the vehicle needed to be reinspected after having sat so long, but we eventually were brought to the financing office to meet with Lenny. We were presented with a few pieces of paper, none of which were the loan agreement. We were told that the dealership would shop the loan and we would receive electronic agreements to sign. This was stated as a practice in place since COVID. We did sign a statement that Mazda had the right to negatively impact our credit in the event of loan non-payment, but we were never presented with a contract or a written price. We asked Lenny to check his system to be sure that the financing was still $25k and he did. He confirmed in the office that the price was $25k. We signed for the plates and were asked not to date the MVA paperwork, but nothing money related was given to us or signed. We left the office with nothing in writing with regard to the price or the loan, only assurances that electronic paperwork would be forthcoming. We were, of course, uneasy. We brought the Passport home that day and drove it until the 19th of April. We received a truth in lending notice from Mazda credit showing a total of $47,768 with interest of $13,267 which totaled a purchase price of $34,5001. After discussion between us, we drove to the dealership to deconflict the numbers, our expectation of financing $25k and Mazda's loan of $34,501. We spoke with the manager on duty and Lenny. Both initially thought that the difference could be explained by tax, title, and tags, but after discussion, we all concluded that the numbers were too far apart for that. My wife and I both agreed that even if we had misunderstood about taxes, title, and tags, we would have paid the difference, but the gap between the agreed upon price and financed price was too large to be explained. Tax, title and tag for $25k would have been, worst case, 25000 x 1.06 +100 title+ 225 tags + 500 dealer processing or $27,325. The manager on duty, and Lenny were unable to verify how much had been financed, explaining that they were unable to query the financing system without assistance of staff members that were not onsite. They recommended that we return on Monday to discuss with the appropriate staff members. This leaves us with a question. How was a loan taken out in our names for a dollar figure that was neither conveyed to us, agreed upon by us, or signed for by us? We are confident this is a mistake and look forward to clearing this up Monday, but the outcome remains; a loan was taken in our names that we did not agree to. Monday, we spook to the original manager that we had made the 25K agreement with, he simply stated they would be taking the car back and said nothing else. We returned the Car, signed a paper that stated it has been returned and nothing owed. My suspicion is that the only reason they took the car back is there was already a similar lawsuit being pursued another party.

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DO NOT BUY A CAR FROM HERE! Don’t even visit, no matter how good the deal might look, and especially as a Black/woman/mom. For context, I worked with Mike Hamilton, who is a liar. They have shady business practices, sold me a car that was a dud in the shop, told me they’d fix it, delivered it to me (which i had to ask for) still not working properly!!! The door didn’t open (which I 1000% believe Mike knew, but did his best to hide it during his presentation of the vehicle!) So I’ve had ... Read More

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DealerRater - Aug 25, 2024

DO NOT BUY A CAR FROM HERE! Don’t even visit, no matter how good the deal might look, and especially as a Black/woman/mom. For context, I worked with Mike Hamilton, who is a liar. They have shady business practices, sold me a car that was a dud in the shop, told me they’d fix it, delivered it to me (which i had to ask for) still not working properly!!! The door didn’t open (which I 1000% believe Mike knew, but did his best to hide it during his presentation of the vehicle!) So I’ve had to take time from work multiple times and use my gas to bring it back for them to “fix it”. And it’s still not fixed (the door still doesn’t open and my cold air is still blowing warm while it’s 90 degrees outside) so I’ll have to take more time and use more gas in the coming weeks. No way this car was ever TRULY inspected, and if it was I’m sure they did a cash to hand deal for it to pass. I even offered to forfeit my down payment and any fees for their time / processing, still no, so I’m stuck in a crappy deal! Since it was LESS THAN 24 HOURS after they delivered the car to me that I started having issues, I asked them to please take this car back. Of course, they declined. So I’m left super disappointed and had the car not been in the shop for 3 days after I bought it my bank could / would have cancelled the transaction. BUYERS BEWARE!!!

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I would like to thank Mike Hamilton for his help and patience. After having been to several dealers he was eager to answer our questions and help in any way he could. More so than some others. He is friendly and makes you feel comfortable through the whole process. I highly recommend Mike and Rich Morton Mazda.

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Great bunch of guys. Our salesman was Josh he was wonderful Thanks Josh. We got a 2016 Joshua.

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I recently had the pleasure of working with Lenny and Debbie in the finance department at Rich Morton Mazda. The experience was exceptional, and their professionalism and expertise truly stood out. Lenny demonstrated a deep understanding of the financial aspects of purchasing a vehicle. He patiently walked me through the financing options, explaining each detail clearly and ensuring that I had a comprehensive understanding of the terms. His transparency and willingness to answer all my questions instilled confidence in the financial aspect of my car purchase. Debbie, on the other hand, was instrumental in streamlining the paperwork and documentation process. ... Read More

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DealerRater - Jan 13, 2024

I recently had the pleasure of working with Lenny and Debbie in the finance department at Rich Morton Mazda. The experience was exceptional, and their professionalism and expertise truly stood out. Lenny demonstrated a deep understanding of the financial aspects of purchasing a vehicle. He patiently walked me through the financing options, explaining each detail clearly and ensuring that I had a comprehensive understanding of the terms. His transparency and willingness to answer all my questions instilled confidence in the financial aspect of my car purchase. Debbie, on the other hand, was instrumental in streamlining the paperwork and documentation process. Her attention to detail and organizational skills were evident as she efficiently handled the necessary paperwork. Despite the often complex nature of finance in the automotive industry, Debbie made the process smooth and hassle-free. Together, Lenny and Debbie created a positive and stress-free financing experience. Their dedication to customer satisfaction was apparent, and I felt valued throughout the entire process. I highly recommend working with Lenny and Debbie for anyone looking for a seamless and customer-centric financing experience at Rich Morton Mazda.

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Since I purchased my CX3, all of my service appointments have been easy to schedule. Once I just stopped by with a concern and they had a technician look at what I was worried about. There was no problem and no charge from them. The work is always completed in a timely fashion, and any questions on my part are addressed. They always discuss any concerns about my vehicle, and even make a video of their inspections. Wow!

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I bought a 2000 Chevy Camaro Z28 from the Dealer's personal collection. It is spotless and she is a dream to drive. I am in love! Well done Rich Morton. And I love Rich Morton Mazda! Ken Mason was a great resource (he promptly called me back) and Tim took such good care of me (he emailed me regularly to let me know that the car was still available). Tim also let me know how to take off and store the T-top. He also knew what the loose part was that I found in my new car, before I drove ... Read More

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DealerRater - May 15, 2023

I bought a 2000 Chevy Camaro Z28 from the Dealer's personal collection. It is spotless and she is a dream to drive. I am in love! Well done Rich Morton. And I love Rich Morton Mazda! Ken Mason was a great resource (he promptly called me back) and Tim took such good care of me (he emailed me regularly to let me know that the car was still available). Tim also let me know how to take off and store the T-top. He also knew what the loose part was that I found in my new car, before I drove it off the lot. I would buy another car from Tim any day!

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Normally I bring all my cars to the service department here. Keith is awesome, takes time to explain things , gives a fair price. Well today there was someone new. Named Ashley I think ( she couldn't be bothered to introduce herself) Was just there for a basic service and she tells me I need front breaks and it's 600 dollars . Then sends me a text message estimate( I was waiting at dealership) and it says 700. I tried to ask why so much and she couldn't stop shoving doughnuts in her mouth to properly explain anything. Also griefed me about ... Read More

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DealerRater - Mar 13, 2023

Normally I bring all my cars to the service department here. Keith is awesome, takes time to explain things , gives a fair price. Well today there was someone new. Named Ashley I think ( she couldn't be bothered to introduce herself) Was just there for a basic service and she tells me I need front breaks and it's 600 dollars . Then sends me a text message estimate( I was waiting at dealership) and it says 700. I tried to ask why so much and she couldn't stop shoving doughnuts in her mouth to properly explain anything. Also griefed me about asking about coupons and just short of eyerolling me as if I'm annoying her asking about price breakdown. I won't be returning. I didn't care for her evasiveness, her annoyance when I interrupted her doughnuts and coffee or that she was particularly honest with me. Really disappointed as I've recommended them a few years now. Keith is amazing but this new person is very off-putting.

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Kyle Thompson was outstanding. I took my wife to the dealership to test drive a BMW, which she’s been wanting for a while. Within an hour he was able to get her attached to the Mazda CX9. I’m not sure how he did, but he deserves alot of recognition. My wife isn’t that easy to please and he did it within a blink of an eye. Thanks again Kyle!

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Mike Hamilton was our salesman. He was knowledgeable, courteous, and very friendly. We had a GREAT buying experience. He even lead us to the easiest path home. Keep up the great work Rich Morton Mazda.

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Had fuel pump replaced, recall. Now car smells like gas on the interior. Told by service department. "I don't know what else you want me to do". The gas smell is only from one reason, a leak somewhere. Prior to Morton touching the car it didn't smell like gas. Hmmm?

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I purchased a 2008 Porsche Boxster on or around September 22, 2022, the original deal was not terrible, but there were several punch list items that the salesman agreed to fix as part of the sale and to be included in the contract (radio did not work, agreed to fix or replace; air filter under dashboard was filthy and spit out dirt into the car; there were 2 warning alerts on the dashboard that he agreed to clear; the convertible top needed sleeves to cover the cable on either side of the car). I agreed to buy the car with those items corrected. I ... Read More

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DealerRater - Nov 28, 2022

I purchased a 2008 Porsche Boxster on or around September 22, 2022, the original deal was not terrible, but there were several punch list items that the salesman agreed to fix as part of the sale and to be included in the contract (radio did not work, agreed to fix or replace; air filter under dashboard was filthy and spit out dirt into the car; there were 2 warning alerts on the dashboard that he agreed to clear; the convertible top needed sleeves to cover the cable on either side of the car). I agreed to buy the car with those items corrected. I waited and waited for service to be provided, it never was provided, the car was left to sit on Morton's parking lot for a total of SIX WEEKS with NO SERVICE. I stopped by the dealership many times and called and texted the salesman many times and finally visited the general manager to inquire why my car was getting not attention, I never got a straight answer, the Porsche specialist was in the hospital and was overworked , the radio man never came to see the car, they were waiting for a part for the convertible top, they never addressed the failure to put in a fresh air filter. So I went to visit the car, it sat so long that now the battery wouldn't start and when I tried to start it with my key, the key became stuck in the ignition and NOONE, not the service manager, not the salesman, no one could remove the key and start the car. So I waited another week until Porsche specialist came to the dealership and finally started the car, but he didn't provide any other service described above and agreed to by the salesman as a condition for my purchase. So finally, I just went over and took my car home and will have to pay for the things myself that Morton agreed to fix, they dishonored there own contract with me, I have no respect for that dealership, make sure you have all service agreed to completed before you complete a contract with Morton Mazda!!

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jason and ryan helped me get into my new car. It was quick and easy

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This is my third car I’ve purchased from Rich Morton Mazda and each time Shan Marfani made sure I had the perfect car for me and made it so easy and simple I wouldn’t go anywhere else!

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TLDR: Be careful of the finance department of this dealership. Read everything you sign, triple check everything. While the salespeople are friendly and are reasonable, you can get royally screwed by the finance department. Either avoid this dealership altogether or if you absolutely have to shop here, be extremely vigilant on what you are signing. They will sneak in all kinds of fees in there, not disclose them to you, they will try to fool you with the payment amount, they may match the payment amount to your liking, but will increase the number of payments, while hiding it from ... Read More

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DealerRater - Aug 12, 2022

TLDR: Be careful of the finance department of this dealership. Read everything you sign, triple check everything. While the salespeople are friendly and are reasonable, you can get royally screwed by the finance department. Either avoid this dealership altogether or if you absolutely have to shop here, be extremely vigilant on what you are signing. They will sneak in all kinds of fees in there, not disclose them to you, they will try to fool you with the payment amount, they may match the payment amount to your liking, but will increase the number of payments, while hiding it from you. Here is what happened to me. As soon as we agreed on a price for a used Lexus LX570, $40,800, the credit was run, approved for 60 months, and I was asked to talk to the financing person in another room. Lenny was the name of the finance person if I am not mistaken. He acts like he is having a bad day everyday and you are at fault for asking any questions. At this point, all I know is the price of the vehicle and the the loan rate, and nothing else. The finance guy tells me to sign some 4-5 blank papers (One about the mileage, another is the bill of sale, selling as is, etc), the typical papers you sign, except blank! His explanation was that if I make any mistake on any of these papers, it may result in delays in issuing the permanent license plate, meanwhile my temporary license plate may expire sooner than they can issue the permanent one, while the potential errors are being fixed. For this reason he insisted that I leave everything blank, including the dates. Anything I ask (like what are the final numbers for interest, tax, dealer fee, etc) he acts super annoyed and tells me all of the papers will be available electronically for me to review later. He refuses to answer any question by passing me to the sales people, or telling me to call the bank and ask them, or just outright telling me I am asking too many questions that he has no answers. At the conclusion he hands me a USB drive which supposedly contains "everything" for me to review at home. After I kindly insisted on showing me what I signed, he prints out the bill of sale. Turns out the total price of the vehicle was some $13,000 more than the agreed 40,800 with no itemization the price. I am strictly talking about the price of the vehicle and not the interest, license plate fee, dealer's fee, which are listed separately. Some 13,000 extra fees! Some 2,000 was supposed to be the tax (I am estimating because there was no way to know) but the rest made absolutely no sense, other than more "dealer's fees" were added. Moreover, They put 84 payments instead of the 60 that we had initially agreed. They added Gap insurance, which I had clearly declined. When I asked why was this added, they tell tell me otherwise your interest rate would have been higher (nonsense). I literally begged everyone on that floor to explained me what these number are, their answer is that I should go check out their website for their dealer's fees. When I complained to the floor manager (Don Burke) about the attitude of the finance guy and that he had me sign blank papers only for me to discover all of these surprises later, the manager justified him saying that it is a normal practice to hand over blank papers to customers to sign and that the finance guy had no way of answering my questions. After spending 8 hours at the dealership, I had them cancel everything and walked out. Hopefully I don't get a call from a collection agency in the future about some loan that was assigned to me. To conclude there is some serious fraud going on in this dealership. It's probably occasional but consistent. They have systemic issues that need to be looked at. I highly doubt making people sign blank papers is legal. But good luck if you end up shopping here because you will need it.

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I had a great experience buying my 2015 300S Chrysler. The sale woman were awesome and the manager truly worked with me in bring down the price of the car. Bravo Zulu to the saleswoman, very professional and stand behind their words. Out of 1 to 10, I give a overall 10…! 👏

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Never had a experience this bad. Let’s start, I was interested in a used vehicle they had. Requested information from Autotrader. The salesman Richard was assigned to me, and he made absolutely no attempt to help me in anyway. I called and texted him to no avail on getting answers on the vehicle I wanted. He would read my texts then completely ignore them. 2 days went by until I had enough and asked for a new salesman. Was then assigned to Mike Hamilton, he was better at getting back to me, answering me and getting me into the door. ... Read More

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DealerRater - Jun 24, 2022

Never had a experience this bad. Let’s start, I was interested in a used vehicle they had. Requested information from Autotrader. The salesman Richard was assigned to me, and he made absolutely no attempt to help me in anyway. I called and texted him to no avail on getting answers on the vehicle I wanted. He would read my texts then completely ignore them. 2 days went by until I had enough and asked for a new salesman. Was then assigned to Mike Hamilton, he was better at getting back to me, answering me and getting me into the door. Once I arrived, I test drove the vehicle like it and came inside to make a deal. (Note before I came in I also applied for the credit app so no issues would come up and the buying process would be easier.) Once we sat down Mike was extremely rude, I didn’t know the paid off to my vehicle but Mike made comments of “You don’t know the payoff, but you probably do and you don’t want to say.” Then comes the slap in my face, KBB has my trade in at 51-53k and I’ve already been offered 52k at other reputable dealerships which I’ve told them. They continue to offer me 45-46k. Yes you read that right, $6,000 under what my vehicle is actually worth. I’ll be sure to share my experience to help as many people that I can stay away from this scamming dealership. Be smart, save thousands and shop elsewhere.

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Everyone was welcoming and friendly as soon as I walked in to the building. I got there at 7pm. I walked in and asked to take a look at a 2018 Pacifica and immediately Shan Marfani went to get the keys and moved the car over to the front doors. I also ask if it was possible if I can take a test drive due to it being kinda late but with no hesitation Shan had went to get a tag and next thing you know he gave the keys and said “Enjoy.” I pulled back in at 7:15 and me and ... Read More

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DealerRater - May 21, 2022

Everyone was welcoming and friendly as soon as I walked in to the building. I got there at 7pm. I walked in and asked to take a look at a 2018 Pacifica and immediately Shan Marfani went to get the keys and moved the car over to the front doors. I also ask if it was possible if I can take a test drive due to it being kinda late but with no hesitation Shan had went to get a tag and next thing you know he gave the keys and said “Enjoy.” I pulled back in at 7:15 and me and the wife loved the car. We had seen two prior pacificas but we just didn’t have the “feeling” of it being the one until this one. The first one was at Carmax in White Marsh which was a 2018 lower trim but more expensive with super low miles which was nice but the center drop down DVD player wasn’t operating, the second was a 2020 limited in Brooklyn, NY and that one had missing uconnect headphones, no vacuum hose for the stow and vac, no second spare key, a small tear in the headliner, overall not the best feeling when I sat in it. Not to mention the dealership tried to tack on extended warranty and wouldn’t sell the car unless it is bought. Anyways I’m steering away from my main experience. Once we parked I told Shan we liked it and let’s see how the finance works so we began the paperwork. The dealership itself is definitely family friendly, as there is a kid play area designated for them and the awesome muscle/classic cars for sale was a great place for someone who is into cars just to look at. The kids were occupied as we were waiting for the return of lenders. Shan came back and said I had a few lenders but would try to find the best rate. Now my rate was okay, but right before we signed the paperwork. Tom (I think he was the GM) came over and we had a realistic conversation, agreed to the price shook hands and next thing you know he was able to secure even a lower rate than my initial approval of 1% less than that approved rate right before heading over to Ginger to finish the paperwork. I was out the door of the dealership by 8:50 pm and had a photo taken of us with the car at 9pm. Overall the process was so fast and easy with no complaints. I never felt intimidated or pressured to buy GAP insurance or extended warranty or anything like that from this group. I highly recommend coming here to look at your cars. The price point is fair here so you won’t get a “great deal” or “overpriced deal” it’s just price right which I had no problem paying because the condition of this Pacifica was immaculate. Overall me, the wife and the kids love it. It wouldn’t have happened either if I didn’t shop around and see the prior two Pacificas to know that this was the better one in the better condition with all the little things like unconnect headset, second key fob, dvd remote. (Which was what I was looking for in this car since it is supposed to come with it). Thanks again for reading, I hope you will have the same experience as us. Thanks to Shan, Tom, and Ginger for making the process easy!

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Brianna Jacob’s & Emad Khanlarbig we’re wonderful! They went over and beyond to get me the color and options I wanted on my new CX 5. I’m more than happy and I highly recommend them and Rich Morton Mazda!!

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Of course, Silverado needs looked at because it’s got a 7th cylinder misfire. then the dealership I bought it from barely 3 months ago, Rich Morton Mazda in Maryland, is trying to say it’s not going to be covered under my warranty with whatever Casey has to do to fix it because my warranty only will be effective if the dealership I bought it from in Maryland fixes it. This place has given me nothing but trouble, still can’t even get the truck registered in VA because they didn’t have paperwork from who they bought it from ... Read More

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DealerRater - Mar 30, 2022

Of course, Silverado needs looked at because it’s got a 7th cylinder misfire. then the dealership I bought it from barely 3 months ago, Rich Morton Mazda in Maryland, is trying to say it’s not going to be covered under my warranty with whatever Casey has to do to fix it because my warranty only will be effective if the dealership I bought it from in Maryland fixes it. This place has given me nothing but trouble, still can’t even get the truck registered in VA because they didn’t have paperwork from who they bought it from when they sold it to me, and still can’t get it. Got half a mind to just bring the xxxx thing back. This place is a joke man and I’m about over it.

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It sucked. They've been advertising this vehicle for a while and when I go down to look at it it's in the shop getting work done on it. Why put it up for sale if it's not ready to be sold?.

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Had the BEST experience at Rich Morton Mazda..thanks to Emad New car manager he went over and above getting me financed through Mazda never thought I would be able to get 3.99. Then my salesman Rich Wade was excellent to deal with. He got me the exact car that I wanted plus once the car came in he came in on his day off to deliver my CX5 and go over Everything about my car. Thanks to the Rich Morton team. Nice job!!!!

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Richard Wade is a awesome salesperson . Got me my car and the process was nothing but smooth. I recommend Salesman Richard Wade

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Best used car buying experience I have had in almost 20yrs. There was no hidden agenda, sales person was down to earth. I had been to several other dealers and this was the first one that actually validated what my needs were.

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I came to Rich Morton, ready to buy a car (what I wanted was in stock and I had cash in hand), but when finally the sales person came out, he didn't invite me to the office (he said it's not necessary) and he gave me a price that was way above the listed price on the internet and didn't explained any break-down of why the price is so much more than advertised (3k difference, not a small amount). We were standing outside on a brutally hot weather day getting nowhere. I left and went to a ... Read More

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DealerRater - Jul 6, 2021

I came to Rich Morton, ready to buy a car (what I wanted was in stock and I had cash in hand), but when finally the sales person came out, he didn't invite me to the office (he said it's not necessary) and he gave me a price that was way above the listed price on the internet and didn't explained any break-down of why the price is so much more than advertised (3k difference, not a small amount). We were standing outside on a brutally hot weather day getting nowhere. I left and went to a different dealer and bought a new car (my second choice) the next day. This would've been my third car purchased from Rich Morton. Never again.

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Went into the dealership to get another cx5 cause i totalled my other cx5 . My last one was great to me. From the first second I was there it was a waiting game. Once Bobby decided to give us attention I was there for over an hour. I have never had to wait that long I was almost ready to walk out. Once I was finally landed on a cx5 it was a total cluster mess. They weren't honest to me from the get go. After 2 hours of haggling on price and rate I was so worn out I ... Read More

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DealerRater - Jan 6, 2021

Went into the dealership to get another cx5 cause i totalled my other cx5 . My last one was great to me. From the first second I was there it was a waiting game. Once Bobby decided to give us attention I was there for over an hour. I have never had to wait that long I was almost ready to walk out. Once I was finally landed on a cx5 it was a total cluster mess. They weren't honest to me from the get go. After 2 hours of haggling on price and rate I was so worn out I put down a 500 deposit and asked if I could vome back to finish paperwork on Thursday I was told by the finance guy that 500 wouldn't be enough to hold the cx5 til then. Mind you it was only 3 days. Mind you I was putting 8k down I wanted to wait for the insurance check come in so I could give the whole 8k down. I have an 802 credit score was given a rate of 3.99 for 83 months and a payment of 284 when i left. After the salesman had to go to the sales manager tower 6 times to finally get me where I needed to be payment wise. Once I came back to do my paperwork on Thursday EVERYTHING HAD CHANGED. They gave me a 5.9 rate with a payment of 309. Not what we agreed on. A different finance person was in the box she gave me the new numbers I was very upset....she explained to me that the manager that was there Saturday wasn't there on my return visit and that all the final numbers we came up with had changed and no one could find the Saturday deal. I wanted my payments under 300 a month they went from 3.99 rate to 5.9 rate in a couple of days. Making my payment from 284 to 309 a month. Once everything was said and done my payment dropped to 303 cause they took 400 off. The finance lady said this was the best they could do take it or leave it cause she had other people to wait on. Then processed to tell me to refi the loan at my bank. With the credit score I have should had gotten me the best rate. Beware of this dealership they tried to keep my rebate money plys gave me an outrageous rate. I love my new cx5 but hated the deal

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Worked with Mike who was very courteous and professional who took the time to answer all my questions which finally put me in a new Mazda 6 which I could not be happier. Received a decent price on my trade in and purchase price on the new vehicle. If you are thinking of buying a Mazda then go see Mike and see if he can work you a deal.

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I took my car in because of an issue with one of my tires Keith and Ginger went above and beyond to fix the issue.

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They posted a price then added $2,500 reconditioning fee (would never tell me what was actually done) and $500 doc fees. I got a TrueCar price, generated from their dealership & they begrudgingly said they would honor it. I live out of state & was told I could start purchase remotely then get car Monday. Between the time I agreed to purchase car & got a call back from salesman to start paperwork they scheduled 3 appointments to show car to someone else. I was then told the Morton owner would only sell in person. It is clear they didn’t want to ... Read More

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DealerRater - Oct 24, 2020

They posted a price then added $2,500 reconditioning fee (would never tell me what was actually done) and $500 doc fees. I got a TrueCar price, generated from their dealership & they begrudgingly said they would honor it. I live out of state & was told I could start purchase remotely then get car Monday. Between the time I agreed to purchase car & got a call back from salesman to start paperwork they scheduled 3 appointments to show car to someone else. I was then told the Morton owner would only sell in person. It is clear they didn’t want to honor price agreed to, and get some other sucker to pay much more. Would never do business with such a shady business.

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Like many others that deal or try to deal Rich MortonMazda beware. Was interested in a black raptor for a given price. Asked for a formal quote and never received one. So called sales manager called and said he was busy and gave me a cost over the phone. He tried to add over 4K but would not provide a electronic quote for me to review. Rich called me back and said we need to do the deal because he had other customers interested. Rich Morton Mazda is very shadow and adds to the shady cars salesmen of the old ... Read More

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DealerRater - Sep 28, 2020

Like many others that deal or try to deal Rich MortonMazda beware. Was interested in a black raptor for a given price. Asked for a formal quote and never received one. So called sales manager called and said he was busy and gave me a cost over the phone. He tried to add over 4K but would not provide a electronic quote for me to review. Rich called me back and said we need to do the deal because he had other customers interested. Rich Morton Mazda is very shadow and adds to the shady cars salesmen of the old days. They are probably all retired lobbiest!!

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I brought my new (to me - used) Mazda in for a leak problem that turned out to be even worse than I had realized. Keith and the team took care of it but when way above and beyond to ensure not only that the leak was fixed but that the car was safe for me and my newborn. They were quick, kept me updated the entire time, and really made it all so easy. Won’t be taking my car anywhere else.

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Just bought my 3rd Mazda from Ritch Morton. I have experienced good customer service from Shan who I recommend as a go to sales man. He is pleasant and knowledgeable about the product he sells not like some who just BS you for a sale. In addition, the after sales support team also provide good customer service. I have bought 3 Mazdas from Ritch Morton over the years all from Shan. If you are thinking of buying a Mazda then go see Shan and see if he can do you a deal.

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If I could give them a 0 I would but it wasn't an option. Rich Morton Mazda in Pasadena, MD is engaging in poor business practices. I bought a used vehicle from them on August 10. I did my due diligence and checked the CARFAX, Kelley Blue Book value, took it for a test drive, opened the hood, etc. The vehicle did have an extremely strong odor. My husband and I live in Southern MD and because of our distance to the dealer and 3 small children we took the vehicle home with a written "I Owe You" from the ... Read More

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DealerRater - Aug 25, 2020

If I could give them a 0 I would but it wasn't an option. Rich Morton Mazda in Pasadena, MD is engaging in poor business practices. I bought a used vehicle from them on August 10. I did my due diligence and checked the CARFAX, Kelley Blue Book value, took it for a test drive, opened the hood, etc. The vehicle did have an extremely strong odor. My husband and I live in Southern MD and because of our distance to the dealer and 3 small children we took the vehicle home with a written "I Owe You" from the dealer that they would pick up the car and clean and deodorize it through a process that involves cleaning the vents. They picked up the vehicle and returned it to us on August 14 but it still had a very strong odor. I paid to get the car detailed with my own $ yesterday. Today the detailer replaced the air filter for me as well only to find mouse/mice droppings and urine on the filter which was the source of the odor. I called the General Manager and he was unwilling to do anything about it, was rude, and didn't acknowledge that they never did their due diligence and actually cleaned the vehicle like they described. I can't understand why the detailer found the source of the issue but the dealer did not. This vehicle 'passed' a MD inspection. I reported them to Fox 45 Baltimore News, BBB and Mazda Corporate but this level of professionalism is unacceptable. I would like this story to get air time so other customers won't be taken advantage of. The pictures I have show food the mice carried into the air filter compartment, and the urine/feces filled air filter. We were also told by the detailer that a mouse (or mice) still may be in the vehicle so we laid traps tonight. This is completely unacceptable and uncleanly. I have 6-month old twins and a 4-yr old who have been inhaling that waste. In addition they have touched parts of the car. The dealership needs to take this vehicle back and return me my money. They did not hold up their end of the bargain which was eliminate the source of the odor

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You can't trust the prices they list on their website. A car that is listed as "certified" is, as you find out when you sit down to do the paperwork, actually just eligible to be certified. If you want it to be certified, you have to pay an extra $1500. Never mind that the listing says "certified" on the picture and the listing says a certain price; they act totally surprised that you could get the impression that the listed price includes the warranty. It's like saying "Well, in the picture the car has ... Read More

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DealerRater - Aug 20, 2020

You can't trust the prices they list on their website. A car that is listed as "certified" is, as you find out when you sit down to do the paperwork, actually just eligible to be certified. If you want it to be certified, you have to pay an extra $1500. Never mind that the listing says "certified" on the picture and the listing says a certain price; they act totally surprised that you could get the impression that the listed price includes the warranty. It's like saying "Well, in the picture the car has tires, but that just means that these wheels are capable of having tires on them. If you want tires, that will be $200 each or we'll throw in the whole set for $950." Maybe this is what everyone does, I don't know. Nobody should do it, though, and Rich Morton could have chosen to do the right thing but they didn't.

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PLEASE PLEASE PLEASE don't bother buying one of their classic or used or even new!! My father purchased a 1969 GTO from the dealership last month. Many pictures were sent along with many conversations on how perfect was this vehicle. When the vehicle was delivered it wouldn't start and had to be towed to the local mechanic. Timing, transmission issues, and other problems. Morton Mazda said get it fixed. The mechanic said the car was faulty leaving the dealership, but yet an additional car inspection was done no paperwork regarding that. Also if that was done most likely the ... Read More

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DealerRater - Aug 14, 2020

PLEASE PLEASE PLEASE don't bother buying one of their classic or used or even new!! My father purchased a 1969 GTO from the dealership last month. Many pictures were sent along with many conversations on how perfect was this vehicle. When the vehicle was delivered it wouldn't start and had to be towed to the local mechanic. Timing, transmission issues, and other problems. Morton Mazda said get it fixed. The mechanic said the car was faulty leaving the dealership, but yet an additional car inspection was done no paperwork regarding that. Also if that was done most likely the inspection wasn't done or it was fraud. Once the vehicle was delivered there was some minor paint defects along with interior defects. That wasn't disclosed. My opinion go elsewhere. LIES and more Lies. I wish they were local to my area i would have this conversation in person.

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Worked with Mike, who was a gem! Super professional and pleasant to work with. READ THE FINE PRINT ON INTERNET ADS! Would definitely return for future purchase. Felt we received a fair price on our trade in and fair purchase price on the vehicle we bought.

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False advertising and too many $$$$ dealer add ons i have never heard off like 1000 state inspection??? $2500 conditioning fee??? Don't believe the too good to be true prices they list online.

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Attempted an internet E Price bait and switch on me today. I had purchased two vehicles there in the past, but I'll never go back after today's experience. I filled out a form on their website that promised me a locked in E Price in a Mazda 6 at $25,363 - When we got to crunching the numbers it went up to 30K and it was explained to me that I didn't qualify for any of the discounts but how could they know... They never asked any questions relevant to that. Regardless, there is no fine print on the ... Read More

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DealerRater - Apr 22, 2020

Attempted an internet E Price bait and switch on me today. I had purchased two vehicles there in the past, but I'll never go back after today's experience. I filled out a form on their website that promised me a locked in E Price in a Mazda 6 at $25,363 - When we got to crunching the numbers it went up to 30K and it was explained to me that I didn't qualify for any of the discounts but how could they know... They never asked any questions relevant to that. Regardless, there is no fine print on the site, it said my price was "locked in" I had a screen cap on it and they didn't want to honor their own website. Don't waste your time with Rich Morton.

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UPDATE: The car they told us is not available OR the one they lie about one by saying that it has preferred trim, still available on their website 4 days after... Original review: I saw one review of this place that starts with: "Don't walk run out of this dealership. You can't trust..." believe it is true!! We came looking for a new car. First they advertise the best unbelievable deal in the world. I guess we went for it. We arrived on Saturday. We went to look at the car, got keys. Hm now we saw ... Read More

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DealerRater - Mar 11, 2020

UPDATE: The car they told us is not available OR the one they lie about one by saying that it has preferred trim, still available on their website 4 days after... Original review: I saw one review of this place that starts with: "Don't walk run out of this dealership. You can't trust..." believe it is true!! We came looking for a new car. First they advertise the best unbelievable deal in the world. I guess we went for it. We arrived on Saturday. We went to look at the car, got keys. Hm now we saw why it was cheaper. They removed sticker with name and model trim, hopping for uneducated consumer who doesn't know the difference between one trim and another. They were selling base Mazda 3 and advertising it as preferred trim. When we mentioned it to the guy he went and talked to his manager, after half an hour back and forth he come back to us with MSRP value of the same car (with correct trim), so to explain, they increased price by $9000. For previous year model, price at MSRP was in 26.5k and advertising was 17.5k. We got our car that day, from another dealer... Sure we didn't get it to 17.5, but it was no were close to what they were offering. All other dealers were advertising theirs cars right under 20k. And all of them were ready to honor their claims.. What Rich Morton Mazda is doing is not legal. They're simply cheating, selling you cheaper model so you would think you got great deal. I am sure that during last minute when they give you paper to sign they will put correct model so you would not be able to sue them later. Mazda made it easy, there no abbreviation on the back of the car, like SE, LE, XLE or something like that. All Mazda car of the same model don't have an indication of the trim level at the back of the car. Only VIN number can tell you real trim level. My advice, avoid this dealership, don't even come close, you will be cheated on one way or another. AVOID, AVOID, AVOID!!!

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Amazing team and excellent service! Absolutely loved how quick and easy the buying process was. Thanks so much to Shan & Lenny for a great deal!!

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I was impressed with the entire staff at Rich Morton today. As some reviews noted, the buying experience was a bit slower than expected, but the reason was that they were taking care of all the payoff/credit/paperwork without me actually sitting there watching them. Instead I was able to chill out in the lounge and watch a movie. I came in pretty much knowing exactly what I wanted and what dollar values I was expecting for everything, and Rich Morton nailed it. I did miss out on an offer I was expecting to take advantage of (by a ... Read More

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DealerRater - Mar 4, 2020

I was impressed with the entire staff at Rich Morton today. As some reviews noted, the buying experience was a bit slower than expected, but the reason was that they were taking care of all the payoff/credit/paperwork without me actually sitting there watching them. Instead I was able to chill out in the lounge and watch a movie. I came in pretty much knowing exactly what I wanted and what dollar values I was expecting for everything, and Rich Morton nailed it. I did miss out on an offer I was expecting to take advantage of (by a day!), but they took the time to show me the formal Mazda paperwork indicating the effective dates and explain how the incentives work, which I really appreciated. Sales and finance staff were courteous, professional, and laughed at my stupid jokes all day (+1 point there). I like the location as well, my previous Mazda came from a dealer that was/is impossible to get in and out of, Rich Morton's lot is both accessible and tidy. New customer, and so far so good. Recommend!

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Ginger who works in Finance was a great help when I was buying my car. She helped me get a loan that I was able to afford the monthly payments for and was just very speedy when doing all the paper work so I did not need to stay for a long time filling out lots stuff. She also helped me in service when my car needed to to be repaired and was able to get me a loaner car in a timely manner. I appreciated all her help.

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I went to Mazda here at this location and Drew help me this Guy IS THE MOST HONEST PERSON HE WAS SO CARING AND UNDERSTANDING WITH WHAT I WAS LOOKING FOR!! EXCELLENT CUSTOMER SERVICE HE NEEDS TO GET PAID MORE🤩🤩🥰 TONI P.

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I recently bought a Certified Mazda from Bill G. and Emad. They both were very nice and we able to get me a good deal on the car I wanted and with a price I could pay.

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Dont walk run out of this dealership. You can't trust anyone there not even the owner. Was given a price for my trade in that was not honored. Then given a price for used vehicle that was not honored. Both prices were given to me directly by the owner. You can not trust anyone here

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We purchased a new vehicle here and can happily recommend this dealership. We had a positive experience purchasing a new vehicle from Bill. He was courteous, professional and was willing to work with us to help us find something that fit our needs. We would definitely do business there again.

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Don’t believe any ads from this dealership and always look for the blue book value of a vehicle. It is nothing but a scam and lies. You can’t choose a employee because they lie about who works there. Can’t rate them because they get no star at all

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This was my first time buying a car, and Bill made me feel like I was not being taken advantage of. Bill was very hospitable and his customer service was EXCELLENT. He listened to what I wanted, and he worked with me to get the best price possible, not only for new (used) car, but also for my trade-in. Bill understood that I needed a reliable salesman and he was very straightforward with me about everything in the whole process. I HIGHLY recommend Bill. I had asked for a new windshield for the car I was buying as there were ... Read More

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DealerRater - Aug 30, 2019

This was my first time buying a car, and Bill made me feel like I was not being taken advantage of. Bill was very hospitable and his customer service was EXCELLENT. He listened to what I wanted, and he worked with me to get the best price possible, not only for new (used) car, but also for my trade-in. Bill understood that I needed a reliable salesman and he was very straightforward with me about everything in the whole process. I HIGHLY recommend Bill. I had asked for a new windshield for the car I was buying as there were some scratches on it, and Bill included the new windshield in the price of the vehicle I was buying-- the price did not change. Along with the windshield, Bill made sure my car was super well-taken-care-of and had the car cleaned for me each time it was at the dealership. Bill's customer service is above all else. Ehmad was the manager that Bill spoke with regarding my trade-in and my financing, and he did an outstanding job finding me a lower interest rate for financing than my bank did. I really appreciated all of Ehmad's hard work. Lastly, Ginger helped me understand my financing and sign the papers-- she went out of her way to double check with me that I was signing papers that I had agreed to, and when I misunderstood something, she was intent of making sure I found out the right answer. Overall, Rich Morton Mazda made my first car buying experience great, and I will be back in the future, for sure.

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Bill Readling made the process quick and painless. He listened to what I wanted and followed through. Once he got gas in the car, the rest of the process went very smoothly! I would recommend him.

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I called the dealership at 9 AM in the morning and specifically arranged to test drive a used classic car. I told them I was driving 100 miles in one direction to get to them. I had 10 text messages with the salesman during my travels to the dealership. Upon arrival I found out that the car would not start and could not be worked on and so I could not test drive the car even though I have been told I would be able to test drive the car. I drove 200 miles total and wasted five hours of my day to not ... Read More

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DealerRater - Jul 21, 2019

I called the dealership at 9 AM in the morning and specifically arranged to test drive a used classic car. I told them I was driving 100 miles in one direction to get to them. I had 10 text messages with the salesman during my travels to the dealership. Upon arrival I found out that the car would not start and could not be worked on and so I could not test drive the car even though I have been told I would be able to test drive the car. I drove 200 miles total and wasted five hours of my day to not be able to test drive a car even though the dealership knew six hours in advance that I was coming and exactly which car I wanted to test drive. It was incredibly disappointing and no one seem to care. Very surprising way to treat a customer they where trying to get to spend $50,000 on a 40 year old car.

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This was my original 1-star review for this dealership: "Would not honor their own advertised web price from their website for a used car. Price was changed on their website during my test drive ($2700 higher!), but I had printed out a copy of the web page just before I arrived showing the price it had been for the previous 2 days. All the GM did was say he was sorry for the inconvenience." I am pleased to provide a happy update to the story. Eddie Coker contacted me and after some discussion via email (always courteous and professional), he ... Read More

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DealerRater - Jul 3, 2019

This was my original 1-star review for this dealership: "Would not honor their own advertised web price from their website for a used car. Price was changed on their website during my test drive ($2700 higher!), but I had printed out a copy of the web page just before I arrived showing the price it had been for the previous 2 days. All the GM did was say he was sorry for the inconvenience." I am pleased to provide a happy update to the story. Eddie Coker contacted me and after some discussion via email (always courteous and professional), he agreed to sell me the car at the price originally listed. Once the price was agreed upon, they made it easy for me to take the car to my mechanic (an hour away) to check it out, then I came back the next day and we finished up the deal (mechanic drooled over the car and said it was absolutely perfect.) I called ahead and Bill made sure all the paperwork was ready for me when I came back so it was a quick transaction. Kudos to Eddie Coker and the rest of the team for doing the right thing and putting the customer first. Although it was a rough start, in the end I am a happy customer.

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Bought a 2017 Ford Raptor from this dealership, great customer service and attention to detail when purchasing the vehicle. I will surely be back next time around.

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If I could give ZERO stars I would. The person who sold us the car was Kelvin. The car that was purchased had so many things WRONG with it. First of all the fog light was not working, a rear break light was out, my car alarm will not stop going off at night(I know now one is trying to break in because I have seen it go off for no reason), and on of my side mirror lights was broken. This car was baught because I was told everything would be fix. The break light and fog light ... Read More

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DealerRater - Jul 19, 2018

If I could give ZERO stars I would. The person who sold us the car was Kelvin. The car that was purchased had so many things WRONG with it. First of all the fog light was not working, a rear break light was out, my car alarm will not stop going off at night(I know now one is trying to break in because I have seen it go off for no reason), and on of my side mirror lights was broken. This car was baught because I was told everything would be fix. The break light and fog light was fixed after 4 days which is absolutely horrendous!!! Also they said the car alarm can’t be fixed because they aren’t there to see what is wrong and that is completely sad because I know people who can check it so easy. If you are reading this you may think if it is so easy fix it yourself but I was promised that they would fix everything because we had a warranty. Another issue is that as soon as I got there I noticed the light on my side mirror was broken and they PROMISED to fix that and once they figured out it was to expensive they backed out. Also the car when purchased did not come with all of the papers necessary when the buying a car. I don’t know how this car passed inspection and THIS CAR SHOULDN'T HAVE PASSED INSPECTION!!!! EVERYTHING THEY SAID WAS A LIE!! This is the worst purchase i have ever made. DO NOT GO TO RICH MORTON!!! I WILL NEVER SHOP THERE AGAIN AND I WILL NEVER RECOMMEND IT TO ANYONE!!

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Salesman lied over text saying he was going to take off $1000 from the car. Wasted my time and theirs; very unprofessional. His excuse was "You needed to come in within a certain timeframe to receive the $1000 off." Yet somehow that was never mentioned until it came time to sign the deal. Dealership would not honor the discount even with proof of texts between me and the salesman. I understand they need to make money but what kind of company doesn't honor their word? Will not be doing business with them or recommending them to any colleagues.

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Jeff comes off very professional and makes you feel welcome and comfortable.I have not made the decision to purchase yet but I will use Jeff as my salesperson when I am ready.I will refer family and friends.

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I was in to look at a Mazda3 hatchback after a really negative experience at another dealership. Rich was great; he helped me along through my first car-buying experience. He sat and chatted with us between going back to the finance folks to get my interest rate sorted out, and it seemed like he genuinely wanted to look out for us and make sure I got the car I needed.

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This was by far a positive NO PRESSURE experience! We were greeted by the manager (unknown to us) as we found out later. The sales person Ashley was so pleasant and helpful on the phone. When we arrived, she was unavailable.Shan stated she wouldn’t be very long. With no pressure we asked him if he could set us up with a test drive. He is very knowledgeable and easy going. He assured us they work together and it was not a problem. The car is exactly what my husband was looking for.It was used and SPOTLESS . Low ... Read More

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DealerRater - Jan 20, 2018

This was by far a positive NO PRESSURE experience! We were greeted by the manager (unknown to us) as we found out later. The sales person Ashley was so pleasant and helpful on the phone. When we arrived, she was unavailable.Shan stated she wouldn’t be very long. With no pressure we asked him if he could set us up with a test drive. He is very knowledgeable and easy going. He assured us they work together and it was not a problem. The car is exactly what my husband was looking for.It was used and SPOTLESS . Low mileage great deal. We didn’t have to play the b.s. game. The first # quoted was out, than in a few minutes Neal came over,gave us a fantastic deal and what we wanted for our trade in. All were happy ! Ashley even let me borrow her phone charger even though she missed this sale,she was a sweetheart!!! VERY PLEASANTLY SUPRISED!!!!! Check it out. You will be amazed at their family feel at ease no pressure sale!!!

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I really enjoyed working with Bill. He was professional, courteous, and came through with the exact car I was looking for. I'm happy with my sales price and my new car. Thanks Bill and Rich Morton Mazda.

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The Rich Morton Mazda folks treat you like family. Ray King runs the entire service show - and is often under a chassis or washing up to greet you because he's been after things with his service technicians. Every question is answered, worn parts are discussed and made available, and I am never sent home unsatisfied. These guys care about you returning as a customer and work hard to prove it. Over the years I have had RMM service many makes and models that I have owned - with the same outstanding results. My most recent visit was for ... Read More

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DealerRater - Nov 9, 2017

The Rich Morton Mazda folks treat you like family. Ray King runs the entire service show - and is often under a chassis or washing up to greet you because he's been after things with his service technicians. Every question is answered, worn parts are discussed and made available, and I am never sent home unsatisfied. These guys care about you returning as a customer and work hard to prove it. Over the years I have had RMM service many makes and models that I have owned - with the same outstanding results. My most recent visit was for my 2008 Lincoln Mark LT - routine stuff, small potatoes....but Ray and his team treat me like I am a fleet owner. Thank you, RMM!

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Richard W. at Rich Morton Mazda was superb. Walked in to check out a Mazda 6, but couldn't decide between a lightly used one or a new one. Richard was patient and let me test drive both and explained all the options I had. I ended up leasing the vehicle and Richard was willing to work with me on the price to something I was comfortable with. After the process started and finance was working on my documents, Richard sat with me and we engaged in small talk unless the finance gal called me back. I've had sales reps ... Read More

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DealerRater - Nov 1, 2017

Richard W. at Rich Morton Mazda was superb. Walked in to check out a Mazda 6, but couldn't decide between a lightly used one or a new one. Richard was patient and let me test drive both and explained all the options I had. I ended up leasing the vehicle and Richard was willing to work with me on the price to something I was comfortable with. After the process started and finance was working on my documents, Richard sat with me and we engaged in small talk unless the finance gal called me back. I've had sales reps at other dealerships simply stand off elsewhere and leave me sitting at their desk waiting for sometimes hours. The finance side of things went smoothly. I didn't catch her name, but she was friendly and explained things well. Overall, this was a great experience and I will definitely be returning to this location.

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I am so grateful the owner of this dealership really cares about fixing my unresolved issues I had with my car. He wants his employees to do the same. He has gone above and beyond to get my two cars fixed. Even when I thought no one was listening or even cared! He does! He takes pride in his business. You can feel good knowing that the car you buy shall or will be in great working condition when purchased. They have some great cars there. Check them out now cause they have a awesome sale going on now. This ... Read More

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DealerRater - Oct 30, 2017

I am so grateful the owner of this dealership really cares about fixing my unresolved issues I had with my car. He wants his employees to do the same. He has gone above and beyond to get my two cars fixed. Even when I thought no one was listening or even cared! He does! He takes pride in his business. You can feel good knowing that the car you buy shall or will be in great working condition when purchased. They have some great cars there. Check them out now cause they have a awesome sale going on now. This is the same sale they had last year when I purchased two cars.

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I have purchased 3 cars from Rich Morton Mazda, Pasadena in recent years, 2 new, 1 used. The new car purchases were straight forward, I do my research, know the features I want, and know what I am willing to pay. I fully expect the salesman to use all the “tricks of the trade” to get the most money out of me that he can, I enjoy the process. I was recently planning on purchasing a new 2017 Mazda 6. While looking at Rich Morton’s web site, I wandered onto the used car site and saw that they had a very low miles 2015 Hyundai ... Read More

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DealerRater - Apr 23, 2017

I have purchased 3 cars from Rich Morton Mazda, Pasadena in recent years, 2 new, 1 used. The new car purchases were straight forward, I do my research, know the features I want, and know what I am willing to pay. I fully expect the salesman to use all the “tricks of the trade” to get the most money out of me that he can, I enjoy the process. I was recently planning on purchasing a new 2017 Mazda 6. While looking at Rich Morton’s web site, I wandered onto the used car site and saw that they had a very low miles 2015 Hyundai Genesis for sale at a price not far off of a loaded new Mazda 6. I researched my N.A.D.A. and Blue Book values for the Genesis and my trade-in; I had the Morton on-line vehicle highlights and offering price, and went to do a deal. The information battle on the Used Car side starts as soon as you walk on the site. No window information stickers are on the vehicles. As soon as I found the Genesis on the lot, I knew things would be difficult. The car did not have some of the options listed on the web site. No listed power sunroof was obvious. I hunted down a salesman and started the dance. We could not reach a deal, mainly because I would not accept that a 2015 car with 6300 miles should be valued as a new car. 3 weeks later, end of the month, I get a call and end up talking to the General Manager, Neal Johnson. We discuss my interest in the Genesis and his interest in moving cars. After addressing why I walked earlier in the month, we quickly agreed to a deal that matched what I wanted on the first visit. 4 days later the 2015 Genesis, with 6400 miles, turns into a Christmas tree on start up. All the warning lights are on, the engine is running, but most systems are not. I called my Rich Morton salesman to see how they wanted to handle the problem and was told that his boss said the vehicle was under Hyundai warranty and it was up to me to handle it. I asked about the 1 month/1000 mile Morton warranty and promise of “Customer Satisfaction”. Maybe they could handle the inter-action with the Hyundai dealership, since Morton had Hyundai do maintenance last month on the car. Nothing doing, I was on my own. The Hyundai dealership I went to mentioned that Rich Morton had sent the car to the same dealership for issues that resulted in major replacement of electrical components and wiring, the same problem that I had. Hyundai took 2 weeks and mechanic interaction with engineers at Hyundai’s design center to try and figure out the problem. I had the car back but was not comfortable with future reliability. I reached out to Rich Morton General Manager Neal Johnson, looking to get a solution that gets me a dependable car. He apologized for not being aware of the situation sooner and agreed that I should not be handling the situation alone. He told me to return the Genesis for a full refund, he would handle wiping out the loan, and would give me full credit of my trade-in value towards the purchase of another vehicle. When I returned, his team was fully invested in "making things right". I ended up with a 2017 Mazda 6 that met all my needs, at a price that was very favorable to me. After a bumpy start, Neal Johnson and his team came through and proved that customer satisfaction is important to Rich Morton Mazda.

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My review from a week ago just dropped drastically. I received a call from my sales person saying that the bank returned the contract. That means that I would have to return the car. They told me the bank didn't receive all of the docs they needed in order to approve the loan. Today is April 13th. I bought this car on March 23rd. So I called the bank. FALSE!!!! They had no idea why the dealership was wanting my car back and said that my loan "has BEEN done". First, I decided after buying this car, ... Read More

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DealerRater - Apr 14, 2017

My review from a week ago just dropped drastically. I received a call from my sales person saying that the bank returned the contract. That means that I would have to return the car. They told me the bank didn't receive all of the docs they needed in order to approve the loan. Today is April 13th. I bought this car on March 23rd. So I called the bank. FALSE!!!! They had no idea why the dealership was wanting my car back and said that my loan "has BEEN done". First, I decided after buying this car, to give my older mini van to a friend in need. That car has since been retitled and put into use by someone else. Second, one of my girls wrecked her car about a week ago and she's been trying to decide what she wants. I'm quite sure my family will not be buying a second car from Rich Morton now. As for my salesperson, this isn't her fault. She simply made a phone call ordered by her management team. I think I may be using the word "management" a little too freely.

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Who knew buying a car could be this easy! Great job everyone who helped us! In and out in 3 hours. Awesome experience! No hassle, No BS. Thanks Don!

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For the first time in my life I can actually say that purchasing a car was a pleasure. I had researched the vehicle I wanted online. Mr. Bartlow and Mr, Marfani had it ready when I came in. Mr. Marfani was very helpful without applying high pressure tactics. I got the exact car I wanted at a great price, at a better rate than the pre-approved financing I had when I came to the dealership all in a little over an hour. I would definitely recommend both the dealership and Mr. Marfani.

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I was shopping for a vehicle on-line and ended up at Rich Mortons Mazda. Neal was able to put together a deal for me and I purchased a vehicle. This dealer does not offer long distance delivery but my salesman Bill Readling located an enclosed delivery service at a good price and I hired them.The purchase process was painless. Neal pointed out a scuff on the car that was not seen in the pictures and he had it repaired. Once I receive the vehicle I will report on the quality of work and the final process.

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I will like to fervently thank you guys especially the owner for your great understanding and wonderful service. Hope to do business with you in the future. Thanks.

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Thank you for a simple and pleasurable experience. From the moment I was contacted after my web inquiry to leaving the lot with my brand new car a few hours later there is not a single bad thing I can say. Zoom-zoom.

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Dealer changed price on the deal and then would not fix a broken CD player. Dealer does not return calls for service after the sale.

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We worked with Bill Readling and had the best customer service. The test drives were great and advice and deals were honest. I would recommend this dealership to use.

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All prices on their website were not honored when I visited the dealer. The only reason I went to look at the vehicle was the advertise price. Horrible practice of bait and switch. DO NOT go to their location and expect them to honor their own advertised price on their used vehicles. There sorry excuse about having a technical issue is just another example of a dealer to avoid.

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Matt provided a great car buying experience. He is professional and friendly, ensuring I was shown every function of the vehicle I was interested in buying, and giving me a long test-drive. He was very helpful and I went home feeling satisfied with my purchase!

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I bought a used Mercedes SUV in September...the transaction was sleezy from the beginning. After driving the car for a week, I took it in for a few minor things, brakes squealing, the car pulling right & the back up camera didn't work. They had my car 5 days...they couldn't replicate the camera problem, said the brake were fine(2 weeks later my BRAKEWEAR light came on) and they said they did a front end alignment. Once home I Read through the paperwork & found out the alignment wasn t performed because they didn't have the proper ... Read More

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DealerRater - Jun 12, 2016

I bought a used Mercedes SUV in September...the transaction was sleezy from the beginning. After driving the car for a week, I took it in for a few minor things, brakes squealing, the car pulling right & the back up camera didn't work. They had my car 5 days...they couldn't replicate the camera problem, said the brake were fine(2 weeks later my BRAKEWEAR light came on) and they said they did a front end alignment. Once home I Read through the paperwork & found out the alignment wasn t performed because they didn't have the proper tool....so they lied to my face. I called & went back & forth with the service guy...but nothing was ever done. I went in at 6 months for my free oil change & was told my tires were so bad they shouldn't let me drive off that lot...he said I had put 10,000 miles on the car...I said no..here's the mileage...I have put 6,000... His response....close enough. I don't remember his name, but he was extremely rude!!! Anyway....this was by far my worst experience ever in the car dept. it was my first & last used car purchase...& I would never step foot in the dealership again & would tell everyone I know the same. Thankfully I was able to get rid of the Mercedes!!

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Tyler initially responded to my request for information through edmunds.com. After some research, I visited the dealership to test drive a Mazda3, and possibly look at used inventory. Tyler is very knowledgeable regarding the Mazda vehicles, the history and current direction of the brand. He is also very informed on non-Mazda vehicles and able to draw comparisons to help me make my best choice. After test driving a few cars, I drove away in a new Mazda6 Touring, at a great price. Tyler made my experience much easier and more fun than I thought buying a new car could ... Read More

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DealerRater - May 31, 2016

Tyler initially responded to my request for information through edmunds.com. After some research, I visited the dealership to test drive a Mazda3, and possibly look at used inventory. Tyler is very knowledgeable regarding the Mazda vehicles, the history and current direction of the brand. He is also very informed on non-Mazda vehicles and able to draw comparisons to help me make my best choice. After test driving a few cars, I drove away in a new Mazda6 Touring, at a great price. Tyler made my experience much easier and more fun than I thought buying a new car could be. I will recommend him to my friends or family looking to buy.

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When I first started taking my brand new car in for service, it was great. I often spoke with a Young Man name Brandon. The last several times I have been there, Brandon has not. Everytime I go in they can never find my lifetime warranty on service for my engine and transmission. They try to charge me every time when it should be free. Then they act like its a hassle to look up my information to find out that I should indeed NOT be charged. Last time I went in to get an oil change and tire rotation, ... Read More

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DealerRater - May 9, 2016

When I first started taking my brand new car in for service, it was great. I often spoke with a Young Man name Brandon. The last several times I have been there, Brandon has not. Everytime I go in they can never find my lifetime warranty on service for my engine and transmission. They try to charge me every time when it should be free. Then they act like its a hassle to look up my information to find out that I should indeed NOT be charged. Last time I went in to get an oil change and tire rotation, I was accused of having work done on my car somewhere else because THEY lost one of my lug nuts. So that means I drove 6,000 miles missing a lug nut from their mistake and then I got blamed for it. They eventually told me they would just throw one on there for free. Not only do they no longer offer car washes on the weekends... MAKES NO SENSE but they make you wait for hours upon hours even when you are their first appt on a sat morning. Well as of today I have a leaking tire, I called there to ask about the warranty I bought on my tires and received nothing but attitude. So now I am taking my tire somewhere else to get fixed. So I go look in my car and what do you know....... after the last time they rotated my tires they did not put the Lug nut locks back. I am very very very displeased and dreading the phone call I am about to make to them about my lug nut keys. Thanks MAZDA SERVICE!!! Thanks for NOTHING! I am fed up! Im not really sure what happed to the guy Brandon, but i really suggest they hire someone equally as efficient and nice.

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I am always sent a reminder for my service needs,call and make the appt. and so far they have always got me in there and out without a long wait. Friendly people!

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Purchased 09 mercury milan from salesman Chris germanakos in used cars. Driving home from the dealership abs light came on so I immediately texted him and stated light came on and he said it was on when he drove it. Also 6 disc CD player didn't work. 2 days later I take it back to service. They tell me abs is not covered in their warranty which is Maryland state inspection items only. I was horrified hearing the problem would cost over $1500. I call Chris and let him have it. He said the car is fine it is safe and he didn'... Read More

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DealerRater - Apr 22, 2016

Purchased 09 mercury milan from salesman Chris germanakos in used cars. Driving home from the dealership abs light came on so I immediately texted him and stated light came on and he said it was on when he drove it. Also 6 disc CD player didn't work. 2 days later I take it back to service. They tell me abs is not covered in their warranty which is Maryland state inspection items only. I was horrified hearing the problem would cost over $1500. I call Chris and let him have it. He said the car is fine it is safe and he didn't know it wasn't covered under warranty but yet he stated he had "been in the business for years". I call xxxxxxxx. He saw I was a young woman and took advantage of me. He knew the whole time is wasn't covered that's why he let me drive off the lot without saying a peep. If he was a good salesman he should have stated he saw the light on when he drove it and said IDK if it's covered under warranty. He is a scammer in my book and would not recommend anyone use him.

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Tyler was extremely knowledgeable about the vehicles, helped us decide between 2 vehicles based on our needs and then negotiated a great deal. Very friendly and down to earth, he made the process easy! Eric finalized everything very quickly. The entire process was smooth!

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Hi im stephen i baught a 2012 mustang gt form you and idk whats going on with my car but ever since i bought the car the has been a noise in the rear but no one could figure it out but i no ther is somthing wrong and now im stuck payinng for a car that has problems any way could help me

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Recall was completed,safety inspection done and car wash all in 1 hour and 30 minutes.The customer's lounge upstairs is very comfortable. With coffee

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I just want to say Emily my service advisor at Rich Morton is AMAZING! So glad she's back and honestly they'd be fools to ever let her go again. She truly makes coming here a cool and easy time. When she's not here, they are still good. However, Emily makes them GREAT! Also thanks for the new coffee. That is a definite plus and much needed addition to the waiting area. A+++++ Rich Morton! Thanks Jay Taylor

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I have lived in Baltimore for just over 10 years. Approximately 8 or 9 years ago I had a major problem with the '96 Ford Taurus I owned. I went to a nearby shop, but they no longer did the type work I needed--I had a blown spark plug. This person recommended I go down RT. 2, pass Bob Bell Ford and go to Rich Morten. They did the work for me. But the car had lost most of its' oil during the incident, so I asked if that was going to be a problem. The service consultant sent me back to the service technician ... Read More

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DealerRater - Apr 14, 2016

I have lived in Baltimore for just over 10 years. Approximately 8 or 9 years ago I had a major problem with the '96 Ford Taurus I owned. I went to a nearby shop, but they no longer did the type work I needed--I had a blown spark plug. This person recommended I go down RT. 2, pass Bob Bell Ford and go to Rich Morten. They did the work for me. But the car had lost most of its' oil during the incident, so I asked if that was going to be a problem. The service consultant sent me back to the service technician who had done the work. He explained to me why it should not be a problem. I was very impressed with him. I had never before gone to a dealership for non-warranty service. However, ever since this first time experience Rich Morton is the only place I bring my car and my son's car for service. Three years ago, I bought a 2009 used MKZ from Rich Morten. (I have not bought a new car since the '96 Taurus. I've had good results with upscale used cars. The one caveat I would add is that in the last couple of years the dealership has dropped Lincoln and become solely a Mazda dealer--my son's car is a Mazda. I continue to bring my Lincoln to Rich Morten. And their has been turnover in the service department. So far, however, I continue to be satisfied with the service I receive from Rich Morten.

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I was able to make a last minute appointment for an oil change. I was warmly greeted. The service was done on time and the car was washed! A consistently pleasant experience.

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As always quick courteous servive. Emily was excellent as always.. Own 3 Mazdas and look forward to seeing the Mazda speed 3. Keep up the good work.

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Took my 2016 Mazda 6 GT in for its 2nd oil change, and tire rotate and balance. I was in and out in less than an hour and a half, including a car wash. Was very pleased with the service that I received. Also had a quick consultation with Jeff from the body shop regarding a question I had.

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very good service on time and out the door car very clean lot easy to find car or suv typeyou want to buy all in line up of each model type

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I took my car in for a oil change and as always received excellent service. I love that they washed my car without my even asking them to!

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My vehicle was taken at the time of my appointment. It was finished exactly when they told me. Got the car back cleaned inside and out, My service advisor was with another customer when I arrived and another one jumped in to help me. There was never a wait.

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Good service than they did earlier , but I complained about my engine noise being more which I am sure whether was taken care. But overall a good experience , Would recommend it for others too !

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My car is serviced only at Rich Morton. Whether a scheduled appointment or emergency service, I am pleased with the service I receive and the staff as well.

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management will alway go above and beyond, never disappoints. While not always a great experience, sometimes things happen.... But unlike other places the staff and especially management will quickly answer and or correct any problem. I love this place and have purchased two new vehicles from their. Been a customer for over 5 years now and will continue to be for a long time.

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I'm not sure why an oil change and alignment should take 3 hours! I had an appointment and I did tell the service representative that I would be waiting. I was told that the two items should be finished in less than 2 hours (an hour and half to be exact) and that's why I chose to wait. In the future, tell a customer with an appointment the truth!!!

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Chris did a great job helping me find the perfect car to fit my needs. He was also very helpful with getting my financing and make the car fit my budget.

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Scheduled service for a recall, oil change, and look at my radio as the blue tooth, Aux and USB ports stopped working. Waited 10 days for service in order to get a loaner car. When the car was dropped a loaner was not available had to wait for 1hr 45 minutes for a rental car which I was charged $45.00 for the insurance. Only to be told that a car I bought less than 90 days ago which was Mazda Pre-Owned certified had "tires that were shot" and the radio was not under warranty.

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I drop my car off for 30000 miles service on Friday my car was ready in 2 hours. The guys at Rich Morton Mazda did a wonderful job on my 2015 Mazda CX5 a great place getting your Mazda service

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Customer service and the body shop manager ( I don't no his name) and Charlie did a outstanding job and I would recommend other people here

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I have a 2002 Lincoln LS that has been serviced by Rich Morton(RM) since 2010. At that time they were a Lincoln dealership but Lincoln has moved on. I remained at RM because they retained many of the Lincoln mechanics and their service has always been superb as it has been recently. I would have rated them a 5 star rating, but recently an aftermarket component was used for a repair and it apparently was not compatible. After lengthy troubleshooting and a couple retrurn trips to RM the solution was to obtain the OEM Motorcraft part which corrected the problem . Lesson learned ... Read More

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DealerRater - Mar 30, 2016

I have a 2002 Lincoln LS that has been serviced by Rich Morton(RM) since 2010. At that time they were a Lincoln dealership but Lincoln has moved on. I remained at RM because they retained many of the Lincoln mechanics and their service has always been superb as it has been recently. I would have rated them a 5 star rating, but recently an aftermarket component was used for a repair and it apparently was not compatible. After lengthy troubleshooting and a couple retrurn trips to RM the solution was to obtain the OEM Motorcraft part which corrected the problem . Lesson learned for me is to insist on an OEM component to reduce compatibility/configuration issues. Obtaining the OEM part may delay a turnkey repair and the use some aftermarket parts does have risks. Thank you Dan Reid. He was very helpful during this service and I also thank Jim for the friendly ride to and from home while my Lincoln was in the repair process.

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