Customer Testimonials

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Cars Sep 30, 2021

Mike Hamilton was extremely helpful. Would recommend him to all of my friends. Loved the information and the space to make a decision without permission

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Cars Sep 29, 2021

Employees were polite and courteous. Always take my Mazda there For any maintenance that it needs. Never have had any problems with the service.

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Cars Sep 25, 2021

Completed the work as requested ahead of expectations. The service department alerted me to fact that my breaks will need to be addressed at the next service interval. They are honest and do not seek to add on extra unnecessary work.

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Cars Sep 24, 2021

The overall feel of the physical dealership was very airy and comfortable. The sales staff and support staff were knowledgeable and welcoming.

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Cars Sep 24, 2021

It's always a pleasure to bring my car to Rich Morton. Everyone is so friendly and cannot say enough about the lounge. I know when I bring my car to Rich Morton for service. It will be taken care of by experts.

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Cars Sep 24, 2021

My sales person was great. Friendly outgoing and very knowledgeable. Drew he was the best. If I come back to Mazda I will ask for Drew.

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Cars Sep 24, 2021

Everyone was kind and helpful, I’m person and on the phone. Great demonstration on how things work in the car and help connecting out phones.

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Cars Sep 18, 2021

George greeted me with a smile and handshake at 5:30am. He took the time to walk the entire vehicle with me as he explained what the tech would be taking care of. Class act. I explained I had a meeting in Baltimore at 2pm and that I needed to pick the vehicle up at 1pm. I received a call from Keith at 12:30pm explains my vehicle was ready. Perfect!

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Cars Sep 18, 2021

Everyone is very helpful and friendly, they’re honest about what my vehicle does, and most importantly, does NOT need. Waiting area is top notch!

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Cars Sep 16, 2021

Staff is friendly and thorough, the service on my car is excellent and the cost is reasonable. My experience has always been great.

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Cars Sep 13, 2021

Service was fast and efficient. I also needed new wiper blades which I keep forgetting. The service department noticed and informed me so I could approve the work. Thanks, I needed the reminder!

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Cars Sep 12, 2021

The salesman was awesome I bought many cars over my lifetime I actually never met Shan but he did an amazing job

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Cars Sep 9, 2021

Mike Hamilton took the time to educate us on many aspects of new vs used and all the options. He answered all questions and then gave me time to make a decision without pressure.

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Cars Sep 9, 2021

This was the best car buying experience I have ever had. Drew was great! Everyone was super nice. Never owned a Mazda but I think that has now changed,

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DealerRater Sep 5, 2021

Best used car buying experience I have had in almost 20yrs. There was no hidden agenda, sales person was down to earth. I had been to several other dealers and this was the first one that actually validated what my needs were.

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Cars Sep 4, 2021

Drew was knowledgeable, friendly and professional. He made the decision easy for us. He went out of his way to find the right car for us.

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Cars Sep 3, 2021

Our salesman, Shan Marfani, went far beyond what you'd expect, to get us the car we were really looking for. The red, Brembo Miata is a beautiful car and I honestly couldn't be happier. Also, the finance dept made things quick and easy.

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Cars Sep 3, 2021

Awesome service Keith, Anthony and George ... Btw Thank You for sharing your donuts ....the Sky Lounge was very relaxing, exceptionally quiet.

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Cars Sep 1, 2021

Shan was incredible. He made the process quick and stress free. Absolutely a great experience. So pleased! I had such anxiety of the thought of purchasing a vehicle during this crazy time but it was so easy and stress free. Couldn’t be happier.

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Cars Aug 31, 2021

I think Ben did a great job explaining everything about the car and the whole process went very smooth. Very happy with my new car

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Cars Aug 30, 2021

I can't give you just one reason. It was, overall, super simple and pleasant. Shan is awesome. Informative, personable, easy to work with, no annoying high-pressure sales crap... Just all-around great. That's the kind of guy you want to buy a car from.

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Cars Aug 27, 2021

I was immediately greeted when entered. I was given information about time I would be seen and updates to my car. I didn't feel pushed into any services. The energy in the dealership always seems personable and engaging.

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Cars Aug 26, 2021

Ben was extremely knowledgeable about my car and funny. His desk should be in a different area though. Pleasant staff. I was in and out.

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Cars Aug 26, 2021

The process of buying a car was smooth and they made the effort for me to go home with my new permanent tags. I was lucky in this high demand car market to find a really nice used car at a fair price.

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Cars Aug 26, 2021

Great folks and fast buying process. They has us in and out. Sales process was quick. Friendly staff. Clean sales floor.

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Cars Aug 22, 2021

Rich was great to work with on this. However, this was an unusual situation. I already knew what I wanted and what a good should be. The deal went smoothly and quick - no muss no fuss.

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Cars Aug 20, 2021

Very Helpful, Courteous. Definately felt they were looking out for my best interest. Put in extra effort and gthey ot the job done correctly.

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Cars Aug 18, 2021

Straight forward dealing and honest. Salesman showed capabilities of the car very well. Road test was thorough. Trade in was close to desired price.

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Cars Aug 15, 2021

Mike and Keith took the time to answer all of my questions, they were both very knowledgeable, professional and kind. They went above and beyond to make my experience great. My experience at Rich Morton Mazda was incredibly positive!

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Cars Aug 12, 2021

Service was extremely friendly and informative of where everything stood. Despite some issues with shipping a part in, we were informed what was happening every step of the way. Everyone there has a great attitude which is appreciated. Waiting area is also nicely laid out.

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Cars Aug 11, 2021

Very friendly staff , very informative and also got things done I. A timely fashion. Cashier was awesome!! Would definitely recommend to friends and family.

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Cars Aug 11, 2021

How friendly all the employees were and how Shan was happy to answer all of our questions. Also a very clean facility!

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Cars Aug 10, 2021

Prompt service and friendly personnel. Service advisor explained everything in detail. After the service, they gave my car a complimentary wash.

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Cars Aug 7, 2021

Sales are very knowledgeable of the Mazda vehicles. Took a while, but I bought a car I love! You will not get a lower price for the car you want.

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Cars Aug 3, 2021

Service Manager Keith did what he said and delivered the car at the time he said it would be done.

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Cars Aug 3, 2021

The buying experience was relaxed and friendly..Didn't feel pressured. All employees from top down were a pleasure to deal with

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Cars Aug 2, 2021

The work is always performed in a timely manner, done right the first time. Also service advisor Keith, is very helpful with his advice.

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Cars Aug 1, 2021

They are very knowledgeable of the Mazda CX5 in which I was impressed. I love my choice. I think you should receive the book of the car you purchase.

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Cars Jul 31, 2021

excellent customer service. good job. go there its very good. I recommend for everyone. the best and every with a smile

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Cars Jul 29, 2021

Everybody was extremely helpful.. Worked with me on pricing but didn't hassle me. People responded to phone calls and showd me how to operate car

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Cars Jul 24, 2021

Mike made everything flow as easily as possible. He was very professional and kept me abreast of the entire process. He stayed on top of everything and responded quickly with any issues.

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Cars Jul 13, 2021

I really love coming to Rich Morton Mazda. Everything is seamless and getting work done on the car is also seem less. This is a big reason I left JBA Mitsubishi and am happy to be where I am at. Oil change was scheduled and done timely and my oil leak was fixed. Ty!! Anthony at the service desk is also a champ and has been very helpful on numerous accounts.

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Cars Jul 12, 2021

The customer service was amazing. Sean assisted me through the entire process. Very helpful and patient. I would definitely recommend them to anyone interested in purchasing an used or new vehicle.

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Cars Jul 12, 2021

My car was returned in a timely manner and was wiped down on the inside. Would definitely request the same technician the next time I need a oil change.

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Cars Jul 9, 2021

I was immediately greeted by Ryan, the best salesman ever. He wasn’t pushy and did not try to push the sale down my throat. He was very patient and had a pleasant approach which made me comfortable as making a financial decision like buying a car for me is major. Emad was also very patient and went far and beyond to get the car that met my expectation. All in all Everyone from the crew that details to the top management are awesome! Hats off to Ryan and Emad for their exceptional service. I have always been a Toyota ...

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Cars Jul 9, 2021

Courteous service writer and technician. Service completed as promised. Very clean facility and comfortable waiting area. Would recommend to my friends.

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Cars Jul 9, 2021

Work was done in a timely manner. Personnel are friendly and easy to deal with. Excellent very roomy waiting area.

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Cars Jul 9, 2021

The service department is always fair with prices and seems honest and sincere. They discovered some serious issues that 2 visits to Jiffy Lube didn't discover. I'm not going anywhere else to service my CX-5 again except Rich Moeton Mazda.

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Cars Jul 6, 2021

I was shocked at how great my experience was here! My salesman Richard was very helpful. The sales manager Tom was super nice. I always get nervous when I go into the finance office but Lenny helped me get a lower interest rate AFTER I'd already signed the contract. He didn't have to, but he went above and beyond to redo the contract. I am so impressed by this dealership I'll be referring everyone I know.

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Cars Jul 6, 2021

ginger, the representative who helped me out was very nice and patient and she took her time and she was very helpful, and clearly works hard at her job, I would recommend a Mazda to anyone

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Cars Jul 2, 2021

The salesman was very helpful, and he was determined to help me find a car to fit me and my price range, the finance team was also fantastic as They were able to help tremendously with getting something to work for me it was overall a great experience and pleasant everybody was friendly.

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Cars Jul 1, 2021

No hastle or hustling just buying a good car. Was on the market for 2 cars but wasn't sure I would purchase from the same dealership but because of the ease with the first car I got both.

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Cars Jun 30, 2021

Went to get an oil change and to fix a recall on my car. Crystal (I believe) drove me to my house. Very friendly and welcoming. Took a couple of hours which wasn’t a problem for me. Crystal then came back to pick me up. I was trying to pull up a coupon for the oil change and the cashier helped me out. Everyone was nice and friendly.

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Cars Jun 29, 2021

Customer service is excellent and the maintenance service is fast and good. The whole process is comendable...from the intake, the call to let you know your car is ready, to the pickup.

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Cars Jun 25, 2021

All employees are very friendly and knowledgeable. Before any additional service is done on my vehicle, I am always informed of an issue(s) and the cost of same.

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Cars Jun 25, 2021

the staff was very helpful and friendly . Explained issues well. I was given a time frame for the wait - that was accurate.

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Cars Jun 25, 2021

Always a pleasant experience. Friendly staff and quick service. Would definitely recommend. I purchased my car from here as well.

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Cars Jun 24, 2021

The whole experience was great?!! From start to finish they made me really feel like part of the Mazda family. It wasn't a long drawn out process. It was smooth and easy about 3 maybe 4 hrs total including test drives. ❤️❤️

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Cars Jun 19, 2021

This is the great place for services - great customer service, friendly, treating customers very well, and good, long lasting repairs. Highly recommend.

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Cars Jun 18, 2021

Online sales and Shan Marfani made the process easy and quick. Every detail taken care of. 3rd Mazda I have purchased from Shan.

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Cars Jun 9, 2021

Shan made things happen! Finance made it happen great experience! Daughter lives her car! They made it do her payment was low without a huge down payment.

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Cars May 28, 2021

From the 1st time I called and spoke to Keith about what I needed done, he had an extremely engaging and positive "can do" approach. He is definitely a top quality service advisor and your dealership is lucky to have such a knowledgeable person with phenomenal people skills!! One of my best experiences at a dealership and I've been to many.

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Cars May 13, 2021

The staff is Fantastic! They are very helpful I was informed every step of the way. I will always have my car handled by the staff at Rich Morton.

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Cars May 7, 2021

It was a very easy and quick process. I was in and out in about an hour. Super easy and I felt like I was getting the best deal.

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Cars May 6, 2021

RM was professional in following up. They communicated with me on all options when purchasing my vehicle. The owner got personally involved in the sales of my vehicle. This was a nice touch.

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Cars May 2, 2021

Shan was super knowledgeable and wonderful to work with! This is the third time he has sold me a car and I am already looking forward to purchasing from him again in the future.

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Cars May 1, 2021

Everyone was helpful, professional and friendly especially Ben Casey whom answered all of my questions multiple time with detailed answers. I never felt rushed or made to feel that my questions were annoying or stupid.

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Cars Apr 30, 2021

Keith , Anthony and Andrew ...Awesome service ... Loved the upstairs facility , Free coffee ... The day that i was there they had Dunkin Donuts ....

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Cars Apr 29, 2021

Everyone is very helpful. Honest and true to their words. The best thing I liked is that there were no sudden surprises, just like other dealers, you discuss one thing and end up with totally different.

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Cars Apr 26, 2021

customer service was outstanding---great company dealership--see you again soon...great prices great location--they drove and picked me up from work...until the car was finished.

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Cars Apr 26, 2021

They have worked on my Lincoln in the past. The mechanics are very good. Prices seem to be fair, too.

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Cars Apr 24, 2021

Took car in for service at the appointment time. Explained the service completed and Needed. Waiting room was clean and comfortable

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Cars Apr 24, 2021

Very efficient - all team members very coordinated. Car completed within 24hrs. Loaner ready before I came to the shop

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Cars Apr 18, 2021

The sales associate, sales manager and finance manager were very professional, helpful and made the experience of purchasing a new vehicle pleasant.

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Cars Apr 18, 2021

The service I received, again, was extraordinary. I had a limited time to have our vehicle serviced as my son was in town for a funeral for one day and it was his car receiving service. Keith went above and beyond to have the vehicle checked, advised what repairs were needed (which were major), and all repairs were completed by mid afternoon. Not to mention the car received a much needed wash. All contact occurred while I was attending a funeral -- Keith was diligent in making sure I was kept in the loop with texts, calls and voice messages. ...

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Cars Apr 18, 2021

The ease in having available appointments. Being able to have courtesy shuttle being available, all around friendly staff and technicians.

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Cars Apr 16, 2021

Loved our sales person Drew. Overall we had a good experience our only caveat was a misunderstanding concerning the dealership perk of life if the car service.

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Cars Apr 15, 2021

I keep coming back because of the Professional and Friendly manner of the employees. Thoroughness of the service techs. Keep up the good work.

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Cars Apr 15, 2021

Lavelle was really nice and did not come on too strong. Lavelle was friendly and honest and that is what made us decide to purchase the CX-5. He knew his stuff and also gave us a little tour of the muscle cars the dealership has on site which was kind of him.

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Cars Apr 14, 2021

All of the employees were very friendly and helpful if I had any questions and very knowledgeable about what my vehicle needed. I was kept informed about what my car needed.

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Cars Apr 1, 2021

Mike H. is an awesome salesman, we were so excited about our new car, everyone was nice, helpful and welcoming. We really appreciate everything

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Cars Mar 25, 2021

The salemens Drew Broseker, did not try to pressure me when I told him I was going to look at a Honda as well. He was a major selling point for me buying my first Mazda!

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Cars Mar 22, 2021

Ther staff is friendly and knowledgeable and was able to help me with my issue. I was informed every step of the way about my vehicle and the service that was provided.

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Cars Mar 18, 2021

staff very friendly and strives to provide faster repairs. Also they keep the customer up to date on time and where they are on the repairs.

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Cars Mar 15, 2021

We met with your sales person Richard, who was great and very helpful. Tom Powell handled the financing and also did a great job. We love our new Carbon CX5 Turbo, it's a great car.

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Cars Mar 11, 2021

Nice people working there. Also the new Service Manager (Andrew?) was so nice to give me his loaner car when my car was in the shop and took a long time to do the update on my Mazda 3

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Cars Mar 7, 2021

Because of the professionalism, courtesy and excellent service, I have been a customer for several years at this Dealership. This is the only place I have my car serviced.

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Cars Mar 3, 2021

Level of detail about what was wrong with the car, options to fix, cost outline, good updates on repair progress, delivered repaired on time.

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Cars Feb 28, 2021

As always, the ease of setting an appointment, the friendly staff and fast, quality service at a reasonable price is what keeps me coming back to Rich Morton Mazda!!

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Cars Feb 20, 2021

I have been using Rich Morten's service center for about 15 years. I trust and value the service they provide for my cars.

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Cars Feb 19, 2021

Friendly and professional staff, reasonable price, great and fast service. 10 star rating and highly recommend even for small repairs or quick service to your Mazda.

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Cars Feb 18, 2021

Very helpful and pleasant staff, thorough care of vehicle and very fast service. I live down the street from another Mazda dealership, but continue to drive the extra 20 miles just for the service here. It’s always a pleasant experience!

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Cars Feb 17, 2021

On time great service clean dealer and work space staff personnel were happy and helpful offering to give me a ride home if I needed it they were like family

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Cars Feb 15, 2021

Friendly Staff. Honest advice. Fair prices. A great experience all around. Will definitely go back anytime I need something for my car.

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Cars Feb 15, 2021

The service was efficient, and I was kept up to date for the duration of the appointment. The waiting area was comfortable.

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Cars Feb 15, 2021

Keith Brewis has received me very kindly since I arrived. thank you for having people who treat customers well. He made me feel like he cared about doing his job well.

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Cars Feb 13, 2021

Shan listened to my needs and preferences and provided valuable information on vehicles and what each had to meet my needs or not.

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Cars Feb 10, 2021

Everyone was very helpful and friendly, and I got a great deal on my perfect car. I recommend Rich Morton Mazda to anyone looking to buy a car.

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Cars Feb 7, 2021

I was kept informed as my vehicle was being worked on and my vehicle was ready when promised. Everyone at the service desk was great to work with.

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Cars Jan 31, 2021

Salesperson listened to my needs and was not pushy. They worked with me to make sure i was happy with my purchase.


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