Customer Testimonials
jason and ryan helped me get into my new car. It was quick and easy
Absolutely the best experience I’ve had at a dealership and I have bought a lot of cars over the years. I have to admit I dreaded buying a new car and shopping around but this dealership - salesman (Shan) and finance department (Lenny) were very friendly and knowledgeable; as well as not pushy which made this transaction that much easier. I’m very satisfied with my new car and the purchase price I received. I will definitely return when it’s time for a new vehicle. Thanks for making my experience and dealership stigma a happy one!!
This is my third car I’ve purchased from Rich Morton Mazda and each time Shan Marfani made sure I had the perfect car for me and made it so easy and simple I wouldn’t go anywhere else!
I had a great experience buying my 2015 300S Chrysler. The sale woman were awesome and the manager truly worked with me in bring down the price of the car. Bravo Zulu to the saleswoman, very professional and stand behind their words. Out of 1 to 10, I give a overall 10…! 👏
Everyone was welcoming and friendly as soon as I walked in to the building. I got there at 7pm. I walked in and asked to take a look at a 2018 Pacifica and immediately Shan Marfani went to get the keys and moved the car over to the front doors. I also ask if it was possible if I can take a test drive due to it being kinda late but with no hesitation Shan had went to get a tag and next thing you know he gave the keys and said “Enjoy.” I pulled back in at 7:15 and me and ...
Richard Wade was an excellent salesman! Even though I told him I was not sure that I was ready to buy a car, he patiently explained the car’s features and answered all of my questions without making me feel pressured. He noticed a scratch that I had not seen, and had it repaired. When we were going through the settings, he made sure that I knew which ones were most important for me and set them up. Richard knows the car and how to make sure the car is right for the customer! Great experience!
Brianna Jacob’s & Emad Khanlarbig we’re wonderful! They went over and beyond to get me the color and options I wanted on my new CX 5. I’m more than happy and I highly recommend them and Rich Morton Mazda!!
Had the BEST experience at Rich Morton Mazda..thanks to Emad New car manager he went over and above getting me financed through Mazda never thought I would be able to get 3.99. Then my salesman Rich Wade was excellent to deal with. He got me the exact car that I wanted plus once the car came in he came in on his day off to deliver my CX5 and go over Everything about my car. Thanks to the Rich Morton team. Nice job!!!!
Richard Wade is a awesome salesperson . Got me my car and the process was nothing but smooth. I recommend Salesman Richard Wade
The cars I browsed all looked great! I’ve been looking for some time but I’m still on the fence. Through my browse at the dealership everyone was very nice and accommodating. I’ll be coming back to buy a car soon!
Mike Hamilton was extremely helpful. Would recommend him to all of my friends. Loved the information and the space to make a decision without permission
Employees were polite and courteous. Always take my Mazda there For any maintenance that it needs. Never have had any problems with the service.
Completed the work as requested ahead of expectations. The service department alerted me to fact that my breaks will need to be addressed at the next service interval. They are honest and do not seek to add on extra unnecessary work.
The overall feel of the physical dealership was very airy and comfortable. The sales staff and support staff were knowledgeable and welcoming.
It's always a pleasure to bring my car to Rich Morton. Everyone is so friendly and cannot say enough about the lounge. I know when I bring my car to Rich Morton for service. It will be taken care of by experts.
My sales person was great. Friendly outgoing and very knowledgeable. Drew he was the best. If I come back to Mazda I will ask for Drew.
Everyone was kind and helpful, I’m person and on the phone. Great demonstration on how things work in the car and help connecting out phones.
George greeted me with a smile and handshake at 5:30am. He took the time to walk the entire vehicle with me as he explained what the tech would be taking care of. Class act. I explained I had a meeting in Baltimore at 2pm and that I needed to pick the vehicle up at 1pm. I received a call from Keith at 12:30pm explains my vehicle was ready. Perfect!
Everyone is very helpful and friendly, they’re honest about what my vehicle does, and most importantly, does NOT need. Waiting area is top notch!
Staff is friendly and thorough, the service on my car is excellent and the cost is reasonable. My experience has always been great.
Service was fast and efficient. I also needed new wiper blades which I keep forgetting. The service department noticed and informed me so I could approve the work. Thanks, I needed the reminder!
The salesman was awesome I bought many cars over my lifetime I actually never met Shan but he did an amazing job
Mike Hamilton took the time to educate us on many aspects of new vs used and all the options. He answered all questions and then gave me time to make a decision without pressure.
This was the best car buying experience I have ever had. Drew was great! Everyone was super nice. Never owned a Mazda but I think that has now changed,
Best used car buying experience I have had in almost 20yrs. There was no hidden agenda, sales person was down to earth. I had been to several other dealers and this was the first one that actually validated what my needs were.
Drew was knowledgeable, friendly and professional. He made the decision easy for us. He went out of his way to find the right car for us.
Our salesman, Shan Marfani, went far beyond what you'd expect, to get us the car we were really looking for. The red, Brembo Miata is a beautiful car and I honestly couldn't be happier. Also, the finance dept made things quick and easy.
Awesome service Keith, Anthony and George ... Btw Thank You for sharing your donuts ....the Sky Lounge was very relaxing, exceptionally quiet.
Shan was incredible. He made the process quick and stress free. Absolutely a great experience. So pleased! I had such anxiety of the thought of purchasing a vehicle during this crazy time but it was so easy and stress free. Couldn’t be happier.
I think Ben did a great job explaining everything about the car and the whole process went very smooth. Very happy with my new car
I can't give you just one reason. It was, overall, super simple and pleasant. Shan is awesome. Informative, personable, easy to work with, no annoying high-pressure sales crap... Just all-around great. That's the kind of guy you want to buy a car from.
I was immediately greeted when entered. I was given information about time I would be seen and updates to my car. I didn't feel pushed into any services. The energy in the dealership always seems personable and engaging.
Ben was extremely knowledgeable about my car and funny. His desk should be in a different area though. Pleasant staff. I was in and out.
The process of buying a car was smooth and they made the effort for me to go home with my new permanent tags. I was lucky in this high demand car market to find a really nice used car at a fair price.
Great folks and fast buying process. They has us in and out. Sales process was quick. Friendly staff. Clean sales floor.
Rich was great to work with on this. However, this was an unusual situation. I already knew what I wanted and what a good should be. The deal went smoothly and quick - no muss no fuss.
Very Helpful, Courteous. Definately felt they were looking out for my best interest. Put in extra effort and gthey ot the job done correctly.
Straight forward dealing and honest. Salesman showed capabilities of the car very well. Road test was thorough. Trade in was close to desired price.
Mike and Keith took the time to answer all of my questions, they were both very knowledgeable, professional and kind. They went above and beyond to make my experience great. My experience at Rich Morton Mazda was incredibly positive!
Service was extremely friendly and informative of where everything stood. Despite some issues with shipping a part in, we were informed what was happening every step of the way. Everyone there has a great attitude which is appreciated. Waiting area is also nicely laid out.
Very friendly staff , very informative and also got things done I. A timely fashion. Cashier was awesome!! Would definitely recommend to friends and family.
How friendly all the employees were and how Shan was happy to answer all of our questions. Also a very clean facility!
Prompt service and friendly personnel. Service advisor explained everything in detail. After the service, they gave my car a complimentary wash.
Sales are very knowledgeable of the Mazda vehicles. Took a while, but I bought a car I love! You will not get a lower price for the car you want.
Service Manager Keith did what he said and delivered the car at the time he said it would be done.
The buying experience was relaxed and friendly..Didn't feel pressured. All employees from top down were a pleasure to deal with
The work is always performed in a timely manner, done right the first time. Also service advisor Keith, is very helpful with his advice.
They are very knowledgeable of the Mazda CX5 in which I was impressed. I love my choice. I think you should receive the book of the car you purchase.
excellent customer service. good job. go there its very good. I recommend for everyone. the best and every with a smile
Everybody was extremely helpful.. Worked with me on pricing but didn't hassle me. People responded to phone calls and showd me how to operate car
Mike made everything flow as easily as possible. He was very professional and kept me abreast of the entire process. He stayed on top of everything and responded quickly with any issues.
I really love coming to Rich Morton Mazda. Everything is seamless and getting work done on the car is also seem less. This is a big reason I left JBA Mitsubishi and am happy to be where I am at. Oil change was scheduled and done timely and my oil leak was fixed. Ty!! Anthony at the service desk is also a champ and has been very helpful on numerous accounts.
The customer service was amazing. Sean assisted me through the entire process. Very helpful and patient. I would definitely recommend them to anyone interested in purchasing an used or new vehicle.
My car was returned in a timely manner and was wiped down on the inside. Would definitely request the same technician the next time I need a oil change.
I was immediately greeted by Ryan, the best salesman ever. He wasn’t pushy and did not try to push the sale down my throat. He was very patient and had a pleasant approach which made me comfortable as making a financial decision like buying a car for me is major. Emad was also very patient and went far and beyond to get the car that met my expectation. All in all Everyone from the crew that details to the top management are awesome! Hats off to Ryan and Emad for their exceptional service. I have always been a Toyota ...
Courteous service writer and technician. Service completed as promised. Very clean facility and comfortable waiting area. Would recommend to my friends.
Work was done in a timely manner. Personnel are friendly and easy to deal with. Excellent very roomy waiting area.
The service department is always fair with prices and seems honest and sincere. They discovered some serious issues that 2 visits to Jiffy Lube didn't discover. I'm not going anywhere else to service my CX-5 again except Rich Moeton Mazda.
I was shocked at how great my experience was here! My salesman Richard was very helpful. The sales manager Tom was super nice. I always get nervous when I go into the finance office but Lenny helped me get a lower interest rate AFTER I'd already signed the contract. He didn't have to, but he went above and beyond to redo the contract. I am so impressed by this dealership I'll be referring everyone I know.
ginger, the representative who helped me out was very nice and patient and she took her time and she was very helpful, and clearly works hard at her job, I would recommend a Mazda to anyone
The salesman was very helpful, and he was determined to help me find a car to fit me and my price range, the finance team was also fantastic as They were able to help tremendously with getting something to work for me it was overall a great experience and pleasant everybody was friendly.
No hastle or hustling just buying a good car. Was on the market for 2 cars but wasn't sure I would purchase from the same dealership but because of the ease with the first car I got both.
Went to get an oil change and to fix a recall on my car. Crystal (I believe) drove me to my house. Very friendly and welcoming. Took a couple of hours which wasn’t a problem for me. Crystal then came back to pick me up. I was trying to pull up a coupon for the oil change and the cashier helped me out. Everyone was nice and friendly.
Customer service is excellent and the maintenance service is fast and good. The whole process is comendable...from the intake, the call to let you know your car is ready, to the pickup.
All employees are very friendly and knowledgeable. Before any additional service is done on my vehicle, I am always informed of an issue(s) and the cost of same.
the staff was very helpful and friendly . Explained issues well. I was given a time frame for the wait - that was accurate.
Always a pleasant experience. Friendly staff and quick service. Would definitely recommend. I purchased my car from here as well.
The whole experience was great?!! From start to finish they made me really feel like part of the Mazda family. It wasn't a long drawn out process. It was smooth and easy about 3 maybe 4 hrs total including test drives. ❤️❤️
This is the great place for services - great customer service, friendly, treating customers very well, and good, long lasting repairs. Highly recommend.
Online sales and Shan Marfani made the process easy and quick. Every detail taken care of. 3rd Mazda I have purchased from Shan.
Shan made things happen! Finance made it happen great experience! Daughter lives her car! They made it do her payment was low without a huge down payment.
From the 1st time I called and spoke to Keith about what I needed done, he had an extremely engaging and positive "can do" approach. He is definitely a top quality service advisor and your dealership is lucky to have such a knowledgeable person with phenomenal people skills!! One of my best experiences at a dealership and I've been to many.
The staff is Fantastic! They are very helpful I was informed every step of the way. I will always have my car handled by the staff at Rich Morton.
It was a very easy and quick process. I was in and out in about an hour. Super easy and I felt like I was getting the best deal.
RM was professional in following up. They communicated with me on all options when purchasing my vehicle. The owner got personally involved in the sales of my vehicle. This was a nice touch.
Shan was super knowledgeable and wonderful to work with! This is the third time he has sold me a car and I am already looking forward to purchasing from him again in the future.
Everyone was helpful, professional and friendly especially Ben Casey whom answered all of my questions multiple time with detailed answers. I never felt rushed or made to feel that my questions were annoying or stupid.
Keith , Anthony and Andrew ...Awesome service ... Loved the upstairs facility , Free coffee ... The day that i was there they had Dunkin Donuts ....
Everyone is very helpful. Honest and true to their words. The best thing I liked is that there were no sudden surprises, just like other dealers, you discuss one thing and end up with totally different.
customer service was outstanding---great company dealership--see you again soon...great prices great location--they drove and picked me up from work...until the car was finished.
They have worked on my Lincoln in the past. The mechanics are very good. Prices seem to be fair, too.
Took car in for service at the appointment time. Explained the service completed and Needed. Waiting room was clean and comfortable
Very efficient - all team members very coordinated. Car completed within 24hrs. Loaner ready before I came to the shop
The sales associate, sales manager and finance manager were very professional, helpful and made the experience of purchasing a new vehicle pleasant.
The service I received, again, was extraordinary. I had a limited time to have our vehicle serviced as my son was in town for a funeral for one day and it was his car receiving service. Keith went above and beyond to have the vehicle checked, advised what repairs were needed (which were major), and all repairs were completed by mid afternoon. Not to mention the car received a much needed wash. All contact occurred while I was attending a funeral -- Keith was diligent in making sure I was kept in the loop with texts, calls and voice messages. ...
The ease in having available appointments. Being able to have courtesy shuttle being available, all around friendly staff and technicians.
Loved our sales person Drew. Overall we had a good experience our only caveat was a misunderstanding concerning the dealership perk of life if the car service.
I keep coming back because of the Professional and Friendly manner of the employees. Thoroughness of the service techs. Keep up the good work.
Lavelle was really nice and did not come on too strong. Lavelle was friendly and honest and that is what made us decide to purchase the CX-5. He knew his stuff and also gave us a little tour of the muscle cars the dealership has on site which was kind of him.
All of the employees were very friendly and helpful if I had any questions and very knowledgeable about what my vehicle needed. I was kept informed about what my car needed.
Mike H. is an awesome salesman, we were so excited about our new car, everyone was nice, helpful and welcoming. We really appreciate everything
The salemens Drew Broseker, did not try to pressure me when I told him I was going to look at a Honda as well. He was a major selling point for me buying my first Mazda!
Ther staff is friendly and knowledgeable and was able to help me with my issue. I was informed every step of the way about my vehicle and the service that was provided.
staff very friendly and strives to provide faster repairs. Also they keep the customer up to date on time and where they are on the repairs.
We met with your sales person Richard, who was great and very helpful. Tom Powell handled the financing and also did a great job. We love our new Carbon CX5 Turbo, it's a great car.
Nice people working there. Also the new Service Manager (Andrew?) was so nice to give me his loaner car when my car was in the shop and took a long time to do the update on my Mazda 3
Because of the professionalism, courtesy and excellent service, I have been a customer for several years at this Dealership. This is the only place I have my car serviced.
Level of detail about what was wrong with the car, options to fix, cost outline, good updates on repair progress, delivered repaired on time.
As always, the ease of setting an appointment, the friendly staff and fast, quality service at a reasonable price is what keeps me coming back to Rich Morton Mazda!!
I have been using Rich Morten's service center for about 15 years. I trust and value the service they provide for my cars.