Customer Testimonials
This is the great place for services - great customer service, friendly, treating customers very well, and good, long lasting repairs. Highly recommend.
Online sales and Shan Marfani made the process easy and quick. Every detail taken care of. 3rd Mazda I have purchased from Shan.
Shan made things happen! Finance made it happen great experience! Daughter lives her car! They made it do her payment was low without a huge down payment.
From the 1st time I called and spoke to Keith about what I needed done, he had an extremely engaging and positive "can do" approach. He is definitely a top quality service advisor and your dealership is lucky to have such a knowledgeable person with phenomenal people skills!! One of my best experiences at a dealership and I've been to many.
The staff is Fantastic! They are very helpful I was informed every step of the way. I will always have my car handled by the staff at Rich Morton.
It was a very easy and quick process. I was in and out in about an hour. Super easy and I felt like I was getting the best deal.
RM was professional in following up. They communicated with me on all options when purchasing my vehicle. The owner got personally involved in the sales of my vehicle. This was a nice touch.
Shan was super knowledgeable and wonderful to work with! This is the third time he has sold me a car and I am already looking forward to purchasing from him again in the future.
Everyone was helpful, professional and friendly especially Ben Casey whom answered all of my questions multiple time with detailed answers. I never felt rushed or made to feel that my questions were annoying or stupid.
Keith , Anthony and Andrew ...Awesome service ... Loved the upstairs facility , Free coffee ... The day that i was there they had Dunkin Donuts ....
Everyone is very helpful. Honest and true to their words. The best thing I liked is that there were no sudden surprises, just like other dealers, you discuss one thing and end up with totally different.
customer service was outstanding---great company dealership--see you again soon...great prices great location--they drove and picked me up from work...until the car was finished.
They have worked on my Lincoln in the past. The mechanics are very good. Prices seem to be fair, too.
Took car in for service at the appointment time. Explained the service completed and Needed. Waiting room was clean and comfortable
Very efficient - all team members very coordinated. Car completed within 24hrs. Loaner ready before I came to the shop
The sales associate, sales manager and finance manager were very professional, helpful and made the experience of purchasing a new vehicle pleasant.
The service I received, again, was extraordinary. I had a limited time to have our vehicle serviced as my son was in town for a funeral for one day and it was his car receiving service. Keith went above and beyond to have the vehicle checked, advised what repairs were needed (which were major), and all repairs were completed by mid afternoon. Not to mention the car received a much needed wash. All contact occurred while I was attending a funeral -- Keith was diligent in making sure I was kept in the loop with texts, calls and voice messages. ...
The ease in having available appointments. Being able to have courtesy shuttle being available, all around friendly staff and technicians.
Loved our sales person Drew. Overall we had a good experience our only caveat was a misunderstanding concerning the dealership perk of life if the car service.
I keep coming back because of the Professional and Friendly manner of the employees. Thoroughness of the service techs. Keep up the good work.
Lavelle was really nice and did not come on too strong. Lavelle was friendly and honest and that is what made us decide to purchase the CX-5. He knew his stuff and also gave us a little tour of the muscle cars the dealership has on site which was kind of him.
All of the employees were very friendly and helpful if I had any questions and very knowledgeable about what my vehicle needed. I was kept informed about what my car needed.
Mike H. is an awesome salesman, we were so excited about our new car, everyone was nice, helpful and welcoming. We really appreciate everything
The salemens Drew Broseker, did not try to pressure me when I told him I was going to look at a Honda as well. He was a major selling point for me buying my first Mazda!
Ther staff is friendly and knowledgeable and was able to help me with my issue. I was informed every step of the way about my vehicle and the service that was provided.
staff very friendly and strives to provide faster repairs. Also they keep the customer up to date on time and where they are on the repairs.
We met with your sales person Richard, who was great and very helpful. Tom Powell handled the financing and also did a great job. We love our new Carbon CX5 Turbo, it's a great car.
Nice people working there. Also the new Service Manager (Andrew?) was so nice to give me his loaner car when my car was in the shop and took a long time to do the update on my Mazda 3
Because of the professionalism, courtesy and excellent service, I have been a customer for several years at this Dealership. This is the only place I have my car serviced.
Level of detail about what was wrong with the car, options to fix, cost outline, good updates on repair progress, delivered repaired on time.
As always, the ease of setting an appointment, the friendly staff and fast, quality service at a reasonable price is what keeps me coming back to Rich Morton Mazda!!
I have been using Rich Morten's service center for about 15 years. I trust and value the service they provide for my cars.
Friendly and professional staff, reasonable price, great and fast service. 10 star rating and highly recommend even for small repairs or quick service to your Mazda.
Very helpful and pleasant staff, thorough care of vehicle and very fast service. I live down the street from another Mazda dealership, but continue to drive the extra 20 miles just for the service here. It’s always a pleasant experience!
On time great service clean dealer and work space staff personnel were happy and helpful offering to give me a ride home if I needed it they were like family
Friendly Staff. Honest advice. Fair prices. A great experience all around. Will definitely go back anytime I need something for my car.
The service was efficient, and I was kept up to date for the duration of the appointment. The waiting area was comfortable.
Keith Brewis has received me very kindly since I arrived. thank you for having people who treat customers well. He made me feel like he cared about doing his job well.
Shan listened to my needs and preferences and provided valuable information on vehicles and what each had to meet my needs or not.
Everyone was very helpful and friendly, and I got a great deal on my perfect car. I recommend Rich Morton Mazda to anyone looking to buy a car.
I was kept informed as my vehicle was being worked on and my vehicle was ready when promised. Everyone at the service desk was great to work with.
Salesperson listened to my needs and was not pushy. They worked with me to make sure i was happy with my purchase.
Shan was great to work with. He was not pushy, and he listened to what I wanted. Very easy to work with.
Keith was very helpful. The cashier helped me save as much as possible, which is great since we are on fixed income.
Easy and quick! Sean the salesman was super professional. Sean showed me the in and out of the vehicle I purchased the suv cx-5 touring sport skyactiv. It comes fully loaded with a fun app sean showed me how to download onto my phone to start up my vehicle from my cell phone. I would recommend him to anyone!
I liked the convenience and communication. Keith was very helpful and friendly. Everything was ready when I arrived and my car was ready in a timely manner.
vehicle taken in as soon as shop opened for my appointment at 8am. Very friendly and polite service . comfortable waiting room with tv was nice. vehicle completed in a timely manor.
Shan, my salesman, was helpful, respectful of my time, and a pleasure to work with. The staff is friendly and welcoming, and the environment is clean as well.
The services performed on my car are always first rate and the customer waiting area is roomy and comfortable. Thanks.
Everyone was very helpful. Didn’t think I would be approved but Bobby and Emad made it happen! Thanks Rich Morton Mazda!
Convenient and easy to set appointments on line work was completed in timely manner. We maintain all our vehicles at Rich Morton Mazda. I recommend both sales and service
Everyone is friendly and courteous, the service performed is always thorough. I would definitely recommend this location for all service and sales needs.
Friendly personal. I bought an SUV there and the process went smoothly. I'm happy with my purchase and my trade in offer. Mike H. handled the paperwork with no issues and he was very professional.
Give Shan Marfani a raise! Shan was an absolute delight to work with as I went through the process of purchase a vehicle in November of 2019. I went through TrueCar via a late night search for a pre-owned CX-5 and he was very prompt in his response, sending an email the very next morning. I had previously visited another Mazda dealership that was closer to me, but they simply did not mesh with my expectations of customer service and really reflected many negative stereotypes in car buying. So glad to be able to work with Shan, as he was able ...
Good service experience. The staff processed the service successfully. Also resolved issues from prior service. The wait area was adequate and the staff was prompt and courteous.
Shan was helpful, knowledgeable and not pushy, he was a pleasure to deal with. I also have my vehicle serviced here and the service department is always polite and courteous and keeps me informed throughout the repair.
Friendly, fast, quality work. Keith was very helpful, great guy. He got my car in for service quickly, kept me posted on updates, and turned it around on short notice in about 2 hours.
I liked how fast and timely the service was but i didn’t like how i got my car back with oil marks on my drivers seat.
Arrived just before the Service Dept went for lunch to get an oil change - thought I'd be waiting a couple hours but no! Someone stayed and got 'er done! Was out of there in an hour and completely tickled! Thanks! The lounge upstairs is so great - really clean and pleasant.
Easy/rapid check in, and as always, the service was completed in a timely manner. Can't ask for more than that.
Good customer service. Friendly staff. Good on time. Great offer. Great product. Ease of financing. Will be a repeat customer.
Dropped car off without appointment. Car was ready more quickly than expected and washed too! Charge for service was very reasonable. Service team is outstanding. Office staff friendly and helpful.
Keith's personal approach goes a long way in building trust with customer! I would definitely recommend this dealership to other Mazda owners
No pressure sales experience as everything was explained in detail. From sales to finance everybody was very.Highly recommend Rich Morton Mazda
Richard and Emad are awesome to work with. They got me a new car, in and out in about 3 hours.
Worked with Mike who was very courteous and professional who took the time to answer all my questions which finally put me in a new Mazda 6 which I could not be happier. Received a decent price on my trade in and purchase price on the new vehicle. If you are thinking of buying a Mazda then go see Mike and see if he can work you a deal.
i brought my car to your dealership on a Saturday where i met Keith in your Service center. I explained to him how i had been taken advantage of at a local service center, and i was a little leary of coming to a Dealership but since i had a Mazda i thought i would give you a try. Keith is an awesome guy with Superior customer service skills, made me feel like part of a family instead of just a customer. We ran into a little problem with a part for my car but Keith was right there go ...
To my knowledge, this was the first time that I’ve noticed that you cleaned the engine bay (apologies if I’ve missed this in the past). But this was unexpected and very much appreciated, so thank you 🙂
Everyone was very nice and helpful service was efficient let me use a dealership car to take home so I didn’t have to sit in the lobby
Friendly and a great customer service.Got a good deal with coupons for service.Nice waiting room and they keep you up to date
Ease of making appointment. Service performed on time and thorough Kept informed of progress Every request accomplished on time and satisfactory Will always return for service on my vehicle
I took my car in because of an issue with one of my tires Keith and Ginger went above and beyond to fix the issue.
Salesman was outstanding in his knowledge of his product and very personable. I don't know what else I can say.
I did not feel pressured or harassed to walk away with a car by our salesman Mike. He answered our questions quickly and honestly to help me find what I wanted. Overall one the better car shopping experiences I’ve ever had.
The great customer service. Keith was very considerate of my time and kept me updated. Arrangements wert made for transportation as I left my vehicle for service. The young lady who’s name escapes me was very kind and a very good drivers. I apologize for not remembering her name. I’ve never had a bad experience . The upstairs waiting area is so comfortable even when I have to wait I don’t mind.
Keith was courteous, informative and friendly. They did a nice job with my car and had it ready when they said it would be ready.
Fast and efficient. Friendly employees and they let you know how long service will be. They were on point. Highly recommend
My time is limited throughout the day. I asked my sales rep if he would work everything out through email and he did! Shan was amazing. Everything was simple and the car was ready when he said it would be ready. Financing was done. Great experience!
Continued dependable service and courtesy from all staff members. The waiting area is inviting and comfortable. The dependability of the service department is a great comfort.
Zack Mulgrew was my salesmen and was very knowledgeable about the Mazda6 that I purchased. I was really impressed with his professionalism and would recommended Zack to my friends and family!
Great service, knowledgeable, quick, professional, and friendly. They told me how long service would take so I decided to wait and they were accurate almost to the minute. Waiting area was very clean and comfortable.
The staff was friendly and polite, and kept me informed about the progress of the service. The car was returned cleaned and ready to go.
Crazy fast routine service this time and a super friendly staff. I was there less than an hour for an oil change and tire rotation and it was the fast service appointment I'd ever had.
Friendly! Appreciate letting me know what will be due next time my car is maintenance. It aways nice to have a heads up. Thanks again for the speedy service.
Friendly, communication, Covid 19 prepared everyone had their masks on hand sanitizer was available. I would have brought a car but I was there for recalls.
The services team and especially Keith went above and beyond - communicated so well, got the work done quickly, and made sure we were taken care of. We will always come back for any car needs!
I brought my new (to me - used) Mazda in for a leak problem that turned out to be even worse than I had realized. Keith and the team took care of it but when way above and beyond to ensure not only that the leak was fixed but that the car was safe for me and my newborn. They were quick, kept me updated the entire time, and really made it all so easy. Won’t be taking my car anywhere else.
Friendly reliable service. The parts were ready when promised. Comfortable waiting room. The staff are friendly and knowledgeable and made me feel like a respected customer.
Courteous and effective service. Been getting this level of service from Rich Morten for over a decade. I highly recommend them.
Just bought my 3rd Mazda from Ritch Morton. I have experienced good customer service from Shan who I recommend as a go to sales man. He is pleasant and knowledgeable about the product he sells not like some who just BS you for a sale. In addition, the after sales support team also provide good customer service. I have bought 3 Mazdas from Ritch Morton over the years all from Shan. If you are thinking of buying a Mazda then go see Shan and see if he can do you a deal.
during our visit everyone was friendly, the service work we scheduled was on time and we had no problems after with the work that was done
I was able to quickly get an appointment through the website for an oil change, tire rotation and car wash.
Always helpful and ready to assist like your family always there because they care. A company that takes time to make things right and if issues arise they make everything right
Our experience with Shan was amazing. He is respectful and has a super friendly approach. He is quick and thorough. No need to remind him about anything because he remembers and gets the job done. Highly recommend.
Always a great experience. Easy to get my car serviced. Mazda makes a great car! Rich Morton provides Good value.
made things happen for me after giving them a little bit of trust, got me a better car than what i was originally looking at, able to trade in an old car with no issues too.
Finally, a helpful salesman! I had been to a few dealerships before coming to Rich Morton Mazda and experienced salesmen who, I could tell, just wanted to make a sale, yet didn’t seem to know much about the cars they were selling. Mike was knowledgeable about the vehicles and broke down all of the details for me in the buying process. He was patient and went through every scenario to help me decide the best way to finance my car. Thanks, Mike!
The staff is very professional and helpful. The service they provide is excellent and the service manager is very knowledgeable.
Firstly, I entered my information via USAA car buying service and was contacted immediately about my interest, but no one pestered me when I did not respond to the original contact. I reached out again when I was ready to move forward and Ray was extremely helpful and communicative throughout the car-buying process. I was coming from out of state and wanted all my ducks in a row before coming to see the car, which Ray was happy to work with. When I arrived, the car was parked right up front, and Ray came out within moments of my arrival ...
Shan was so easy to work with. Efficient, reliable and very easy to get in contact with. No sales games. Got us everything we were looking for!
